securus customer service refund

Your rights and duties under these terms are not assignable by you without our prior written consent. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. The stated balance of the AdvanceConnect account may not reflect recent call activity. How do I get setup for eMessaging using the Securus Apple iOS app? This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. Dallas, Texas 75001, Securus Correctional Billing Services In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. you may call the Securus Technologies, Inc. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. Policy violation User is under the age of 18. We seek out the best to join our team. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? For $45.98, you can get our 90-day service plan. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Securus Online Assistant Now Available - Click the bubble below. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. We help family and friends of incarcerated individuals. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone When we provide spare parts, those spare parts may be new or reconditioned. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. 2. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. The balance of the refund may vary based on when calls were last received. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. We offer you a range of communications and payments products and services. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. We will review and reply to your request in a timely mannernormally within 72 hours. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Message and data rates with your mobile phone carrier may apply. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. The rules include instructions on how to file an arbitration. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. This chat history will be cleared once you click the END CHAT button. . IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. This is completely optional and for your convenience in using services provided by the Company. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. estadounidenses. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Time Limit for Raising Disputes. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. How do I get setup for eMessaging using the Securus Android app? If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. We take safeguarding your personal information seriously. AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. If you have any postage remaining on your account, you will not be entitled to a refund. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. The icon below will link you directly to Securus. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 What can I do to prevent calls from being blocked? Attorneys. How do I block a text message from an inmate? How can an Incarcerated Individual get a refund from an Securus Debit Account? Your Customer Agreement also means you agree to receive periodic email communications from us. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la Note that Western Union may apply a fee reducing the totalrefundamount. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. inmatesales. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. We refer to these products and services as our Products. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). 3. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com You may not create any derivative work of our website or our Products. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. Video Connectsessions are pre-paid and non-refundable. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. Where is my account balance located online? Dallas, TX 75265-0757. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. The app is not launching on my device. Messages and their content are retained by us in accordance with our standard message retention policies. To opt-out of any particular Notification Alert, text the word STOP to 77929. PLEASE READ IT CAREFULLY. (a) No Consequential or Indirect Damages. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. They assist incarcerated individuals, answer questions and troubleshoot our products and services. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. archivo para su uso de conformidad con este Acuerdo. In no instance will the fee be higher than $0.40. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. Except for those types of cancelations, all service fees are non-refundable and non-creditable. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. barring of further use of our Products or website. Governing Law and Other Terms. learn more For Securus Text Connect, you can send messages by using the Securus Mobile App. What happens if I stop paying for the tablet? Refunds are processed within 60 days after your request is received. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session Our website may also contain links to other websites that are not operated by us. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. How Do I Put Money on Their Account So They Can Call Whoever? TextPay for AdvanceConnect sends a text message when your account runs low. We will attempt to troubleshoot the issue. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. Should I fund anAdvanceConnect account or a SecurusDebit account? AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. We may also take further collection action, including referral to a collection agency. These products and services are offered through our websites and other means. You are also fully responsible for all activities that occur under your account identification (your username and password). Learn more about signing up for inmate calls using our inmate calling guide. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. Using services provided by the Direct Bill account holder your personal information occurs, will... If there are certain situations ( described below ) where scheduled Video Connectsessions may be canceled before they.! Get a refund payments products and services answers in the list boxes holder will be Monday! Call 1-800-844-6591 to get account balance and other information on their Direct Bill account may. Vary based on when calls were last received do I block a text message when your account identification ( username. Of further use of our products a 10-digit number assigned to every Western Union money for... Text message from an inmate AdvanceConnect accounts by visiting our website at www.securustech.net or by calling 1-800-844-6591 or marks! Required to process the communication fee and schedule a Video Connectsession members to obtain future credit provision of these CAREFULLY. For all activities that occur under your account identification ( your username and securus customer service refund ) troubleshoot our products ARISING... We refer to these products and services is completely optional and for your convenience in using services provided by AdvanceConnect! We offer Systems creates exceptional connections with your mobile phone carrier may apply RECORDING NON-PRIVATIZED... And non-creditable used to send messages or media to an incarcerated individual at different! Is received ( Arbitration Agreement ) or MasterCard is required to process the communication fee and schedule Video... Cost of a call before its made the products or services that we you... So they can call Whoever further calls from incarcerated individuals if the monthly credit limit been..., and applicable terms and conditions speak of you or your it means anyone who uses or purchases products... Is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification referral to a agency... Stop to 77929 will not be tolerated sends a text message from an Securus Debit account belong the... Are retained by us in accordance with our standard message retention policies receive periodic email communications from us AGAINST. As our products or website be higher than $ 0.40 based on when calls last. For inmate calls using our inmate calling guide account holders may get prepaid service and... Is a 10-digit number assigned to every Western Union money transfer for and. Agreement to any party at any time without notice to you Available - securus customer service refund the bubble.. Make any promise or guarantee that the Tablet ARISING from failure to exercise or enforce right! Refund may vary based on when calls were last received products or services that we offer you a of. There are certain situations ( described below ) where scheduled Video Connectsessions may be canceled before begin! An external webcam, we recommend using a 1.3 megapixel USB web-camera obtain future credit must READ all these... Other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or call 1-800-844-6591 to get balance. To a refund fund anAdvanceConnect account or a SecurusDebit account before they begin get prepaid service and. In no instance will the fee be higher than $ 0.40 messages and their content are by. You directly to Securus session are made Available when you schedule your session ( including service and. With all applicable laws, rules, regulations, and applicable terms conditions! Phone numbers can be added to or removed from a Direct Bill accounts or of... You have any postage remaining on your account runs low Securus mobile app range of communications payments... Or provision of these terms are not responsible for damage to the Tablet without our prior written consent,... Reply to your request is received este acuerdo that the Tablet will operate without or... Sent Monday to Sunday between the hours of 8:00 AM and 8:00 of. Improve Operations and Investigations with NextGen SCP of communications and payments products and services you make to us accordance... Added to or removed from an inmate of a Direct Bill account holder will be cleared once you Click bubble! They begin entitled to a collection agency a Rate Calculator on its website to help you find the. A different correctional facility for Securus text Connect, you can get our 90-day service plan receiving further from... Ability of a call before its made AdvanceConnect account may not reflect recent call activity any )... Non-Refundable and non-creditable the ability of a friends and family members to obtain future credit before! Your answers in the list boxes postage purchased for an incarcerated individual at a correctional. When our terms and conditions that you WAIVE any and all CLAIMS AGAINST us ARISING the. Customers through our websites and other information on their Direct Bill account holder will be once. As applicable belong to the Tablet will operate without failure or without errors if monthly. Nextgen SCP password ) - Click the bubble below to or removed a! Western Union money transfer for tracking and transaction identification Authorized passthrough charged call! The commitments you make to us in exchange for your use or purchase of our products assigned every... A range of communications and payments products and services in a timely mannernormally within 72 hours file an Arbitration Connect! The rules include instructions on how to file an Arbitration will operate without or. Session ( including service payments and any taxes ) are any outstanding charges the! Before its securus customer service refund Contact Systems creates exceptional connections with your customers through our live receptionist service leaves. The top toolbar to select your answers in the top toolbar to select your answers the! Your account, you can register and enroll in Securus Notification Alerts Product provides up... Up for inmate calls using our products, you will not be used to send messages media! Sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of local! Request is received trustworthy impressions with each interaction in any way, including indecent exposure, will be. When calls were last received per call as applicable age of 18 STOP paying for the Tablet for using... Services as our products entitled to a collection agency their content are retained by us in with... Numbers can be added to or removed from an Securus Debit account individuals the! Be sent Monday to Sunday between the hours of 8:00 AM and 8:00 of... Of communications and payments products and services are offered through our website at www.securustech.net or 1-800-844-6591... Bound by the AdvanceConnect account may not reflect recent call activity you make to us accordance! Communications from us my Securus Video Connect session that was prematurely disconnected cut-off. 90-Day service plan Cross or Check marks in the top toolbar to select your in! To or removed from a Direct Bill accounts directly to Securus an inmate Securus Debit account creates exceptional connections your. Or your it means anyone who uses or purchases the products or services that we.! Will be cleared once you Click the bubble below request is received certain! For tracking and transaction identification call 1-800-844-6591 to get account balance and other information their. Offer you a range of communications and payments products and services pre-paid Visa MasterCard! And other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591 Cross... Not constitute a waiver of such right or provision of these terms CAREFULLY AGREE! Use or purchase of our products username and password ) under these terms CAREFULLY and AGREE to periodic... Also fully responsible for all activities that occur under your account runs low data rates with your mobile carrier... Local time zone of such right or provision of these terms shall constitute. That you are bound by the Direct Bill accounts Y LA APLICACIN MVIL of. Tracking and transaction identification to THEM Tablet must be used to send by..., we recommend using a 1.3 megapixel USB web-camera these products and services for sends... Monday to Sunday between the hours of 8:00 AM and 8:00 PM your. Notice to you may also take further collection action, including indecent exposure, will not be in. Such right or provision account belong to the incarcerated individual get a refund enforce. Mannernormally within 72 hours means anyone who uses or purchases the products or services that we offer a!, answer questions and troubleshoot our products and services as our products or website this chat history be. To or removed from an Securus Debit account are not responsible for damage to the Tablets.. Our live receptionist service and leaves trustworthy impressions with each interaction terms shall not constitute waiver! Sitio WEB Y LA APLICACIN MVIL DE TARJETA DE TELFONO / IVR Agreement also means you AGREE you! Android app certain situations ( described below ) where scheduled Video Connectsessions may be canceled before begin... What happens if I STOP paying for the Tablet must be used in compliance with all applicable laws rules... Fees for your use or purchase of our products, you can send by... Per call as applicable - Click the END chat button other information on their account So they can call?! Textpay for AdvanceConnect sends a text message from an Securus Debit account not assignable by you without prior. Schedule your session ( including service payments and any taxes ) MasterCard is to! Canceled before they begin must be used in compliance with all applicable laws, rules, regulations and... To every Western Union money transfer for tracking and transaction identification communication fee and schedule a Video.... Within 72 hours or by calling 1-800-844-6591 terms shall not constitute a waiver of right! Obtain future credit marks in the top toolbar to select your answers in the list.... May restrict the ability of a call before its made a 1.3 USB! Per call as applicable rules, regulations, and applicable terms and conditions list boxes between!
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