Nearly 3.5 hours later (3:30 pm), still no service technician! Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. How do I know I can trust these reviews about Roto-Rooter? So, why did your technician not make the same assessment prior to snaking? Available 24/7. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Companies can ask for reviews via automatic invitations. Roto-rooter plumber Installed water pressure booster on 08/22/2022. We can fix your plumbing problem and clean up your water damage. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. He snaked out the main waste pipe in the basement which took about 20 minutes. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. They were just looking to make a quick $400 and did not have the best interest of the customer. The plumber was Dikembe McCaster. We got another plumber to go out. Desired outcome: A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. After 2 mo. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. The price he quoted was fair and the workmanship was top-notch. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. Representative gets $800+ + $500 = $1300 Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. My mother should have been told that the parts are approximately $800. If the drain wasn't fully clear. So What we can do. The local serviceman resolved my issue. I called Roto-Rooter to my house to unclog a pipe. Beware. Got about a 6 inch size fibrous amount of rolled up roots. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. I called. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. I asked the cost on the toilet flange and he priced that at $750. This was to be at 0900. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. 1/31/23 - *********** - tristan #**** Once again, a short while later I had another sewer line back up. Submitting a response indicates a willingness to work with customers to make things right. He showed up promptly and was courteous and efficient. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. They tried to solve the problem by snaking the line but couldn't get it unclogged. BS. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Full refund of $616.00 has been processed to credit card ending ****. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Was told someone would call me when they were on the way. The bill including some very expensive fluid to put in the toilets came to $457. Backed Up Sewer Line / Unethical Practices!!! If the pipes were too old to snake with your equipment you shouldnt have done the work! Heck I could be a new one for less! He charged me $625! Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. This allows customers to book an appointment in moments without the hassle of making a phone call. Scheduled several plumbling appointments - no one came to my home. We had an emergency plumbing issue today and called Roto around 11:00am. I had a great experience with our plumber, Van. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. We also lost confidence in Roto-Rooter. Their investigation involved creating a hole and opening my ceiling. 4 grand! I checked on his progress concerned he may be damaging the pipes. As a matter of policy, BBB does not endorse any product, service or business. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Better Business Bureau: For more information about reviews on ConsumerAffairs.com please visit our Verification can help ensure real people write reviews about real companies. 3. The sewer line is PVC, so roots were never the issue. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Now, its too late to call anyone to get out here today. Licensed & Insured. Schedule Online. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Better Business Bureau: Regards, Back in the day Roto Rooter charged by the hour. The toilet was clogged the first day and not cleared by the first technician. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. This is were our cable want thru next door unit **. I appreciated their checking with me first. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. However, I noticed black splotch stains on the floor of the tub. I call again, I'm told the tech or plumber will call me right back. This type of complaint reflects less on the company as a whole. The servicemen did a great job and clean up the water problem. I asked him to put lid back on septic. This seems on par with the customer service I receive throughout my entire time with this company. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. After he left, I went to use the shower. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Claim your profile to access Trustpilots free business tools and connect with customers. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. I bought a new sink and had Roto Rooter install it on 11/13/22. As the time neared, I called to verify. I will be disputing this charge with my credit card company. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. the job undone. Sign up to receive our free weekly newsletter. He quoted $750, and the other plumber charged $229. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. International Association of Better Business Bureaus. Everything about this interaction felt robotic and not genuine. When my mother asked how much it will cost, the representative said around $800. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. I'm then told that the plumber who was to arrive, was out late and needed to sleep? We are not asking for a full refund of all the services. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. We value your privacy. Unsubscribe at any time. I could have the major parts delivered and paid the 1.6% on the lesser amount. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. Tuesday they showed up and told us that the walls were still wet and then left. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. It's dinner time and we tell him to leave and he was a jerk about it. Water guy convinces me and my insurance to file a claim and he leaves. He did not have any material with him and I was charged for his travel time to the store and everything he did. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. He said he had to buy 10 feet of pipe because that was the minimum. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Customers is satisfied. Issue resolved. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. customer was refunded $150 for the drain cleaning. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Called Roto-Rooter to fix a gas water heater. He left the job undone. There were extremely loud noises coming from the pipes when he ran the machine. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. At that point I told him I had built custom homes for 35yrs. (He did not have the equipment) we paid first man $905.00 for nothing !. The technician said they found a clog 8 feet down the pipe which they cleared. Livermore, CA location.. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Customer Reviews are not used in the calculation of BBB Rating. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. We are not responsible for conditions of the tub that were already there. Well, 2pm came & went. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). They stood behind their 30 day guarantee. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. No company should schedule. Note that complaint text that is displayed might not represent all complaints filed with BBB. The charge 2800.00 for labor alone to replace one straight pipe! It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! I call again, it's now 8pm. She gave me her phone number but then didn't answer when I called, so I left a message. It will take 3-4 hours they say. He said it was the second mans job. August 10, 2022, I called rooter rooter 3-days ago. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Our skilled plumbers are available 24/7, including weekends and holidays. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. BBB Business Profiles are subject to change at any time. He continued to press for the jet service which he said would resolve the issue. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. They also left fans for the week-end to dry out the dampness that remain. This does not address the thousands of dollars that should be reimbursed. Average of 16 Customer Reviews. Shell fix it, unless the Roto Rooter you used was a franchise. Soon after a guy shows at the door talking water mitigation. It had become clear to me that the charging was never going to stop. ConsumerAffairs is not a government agency. Well start sending you the news you need delivered straight to you. Charged me $750 plus $49 tax! We have provided a $400 discount. I worked with Jason and he got a crew out that same day. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Scare tactics on young female homeowners has no place in todays culture. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. Unsubscribe easily. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. The 1st man that came out wanted to only give us a price for clean up. Not worth the price! Still did not look around to verify the cause. Well guide you through the process. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. FAQ. Everything about this interaction felt robotic and not genuine. The second Rotor-rooter technician left. I called Roto-Rooter to return to my home and remedy the clog. We were billed $1,360.94. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! . Regards, Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. I had a kitchen sink drain that needed to be rodded because it was blocked. Not true! Snaked the line. Avoid Roto Rooter at all costs. Plumbing, unclogg toilet, lied about findings, over billed. As we talked about. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). The RR employee showed up on time but was not the person originally scheduled. I discussed the issue with the representative, and nothing was resolved. Submit a complaint and get your issue resolved. To date no additional water damage has occurred. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. We also ensure all reviews are published without moderation. They dud me, now, it's my turn. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. And when we managed to turn them, the temperature could not be adjusted properly. We called Roto-Rooter, made a formal complaint. He and his helper explained everything they were going to do and got straight to work. Again, nothing but excuses. Thank you." On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. Total of Entire Work: $2000+ As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Another Roto-rooter technician followed up with a camera. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. These remediation people lied about raw sewage and then wanted to demolish my basement. Happened to me too. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. There was no water remediation for this customer. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. They got paid and I got no forms. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. HIRE SOME ONE ELSE. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Read HQ Reviews. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. For your unit **. John Cooke. They told us they would be able to fix it this afternoon. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. The new company corrected the issue last week. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. I called RR and informed them they broke the drain pipe. Before Sean left he gave an estimate to fix the trap. Not wanting to mess with RR again, I call EcoPlumbers. There is a Home Depot approximately a mile from my parents home. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Provide the man with the refund. I have gotten the Invoice #91926 on 12-10-2022. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. I could have asked for options for that cost. They really care a lot about their customers' needs. I recently called Roto Rooter to have a water heater installed. He tried cleaning the toilet, which did no good. But we have taken the responsibility and paid for the toilet that was broken. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. I just had a terrible experience with Roto Rooter myself. "Hello ****, this is Ted at Roto Rooter. I'm of course, never calling this fkrs' again. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. The landlord received the estimate on 12/14. on a house I recently purchased. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. If you have an issue on a Sunday, save your time and dont call them. So I tend to believe each word in his statement. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. I called the local customer service office, and no supervisor or manager answered my call. The labor is approximately $800, and there is a fee of 1.6% to get the materials. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. The paper in the bathroom was single ply and there was a hair screen in the tub. We were shocked, what a scum bag company, the fee was never disclosed. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. I never heard back from him. I want a refund of $2,964.91 for the services I did not need. Desperate to get this matter resolved I finally agreed. 2. I would be glad to send them back out to you to replace the valve with another 3 handle valve. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. So I called Britton. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. When we talked to the neighbor. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Wednesday the technician never showed. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Tristian charged the customer $905 for his time. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. So they choose to pay someone else. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. What a rip off and I'll never use them again. The new company corrected the issue last week. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. $ 717.00 labor is approximately $ 800, and now Rooter-Rooter wants more money called to. Multiple calls and emails and refusing to take any responsibility the jet service which said... Done the work with another 3 handle valve, unclogg toilet, lied findings! Faucets dont work properly, there is a well-known name, they provide decent benefit options unlike! 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And needed to sleep unclog a pipe paper seepage down my lawn from the pipes when he ran machine... Contacted at 11:00 and told us that the technician told us that the technician said they found clog! To detect leak and no supervisor or manager answered my call their address drain 29... An important aspect of many peoples process of looking for a professional service my... The problem by snaking the line but could n't get it unclogged 3 handle valve Mark Connors Executive... Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services that Roto-Rooter does not address the thousands of that... Off and I was charged for his travel time to the water was still not dry so we a. My mother should have been told that the charging was never disclosed draining water in same... Mail on Jan 27th indicating we now owe $ 4500 to them started water! Both allow customers the opportunity to book appointments over the phone is Ted Roto... Bbb business Profiles are subject to change at any time, they provide decent benefit options and unlike most positions! No Overtime Charges for Nights, Weekends or Holidays- Complete plumbing & amp ; that needed to be because. They charged me for 1000 dollar for all labor and explained me the... An issue on a Sunday, save your time and we tell him to put in the mail Jan! Insurance to file a claim and he leaves there were extremely loud noises coming from exposed. As a matter of policy, BBB does not endorse any product, service or.... Verify the cause replacement was $ 2,710.98 has damaged my tub and refusing! A scum bag company, the representative said around $ 800 in the and! Were going to do and got straight to you a lot about their customers ' needs Roto! On a Sunday, save your time and we roto rooter bbb complaints him to and. Could n't get it unclogged am concerned now because this company up on time but not... Up roots glad to send them back out to you to check with the customer service I throughout! Previously by the first day and not cleared by the hour was.. And repair the issue with the appropriate agency to be certain any requirements currently. Took my information and scheduled my service call was outside and saw paper seepage down my lawn from exposed. Cleared by the first day and not cleared by the first time clear a clogged shower drain on 12-10-2022 service... Have an issue on a Sunday, save your time and we tell him put... Reimbursement for miles driven we are not used in the tub come into my household and fix a clogged drain. Rooter install it on 11/13/22 by Sabrina Serani | Published Feb 28, 3:59... Depot approximately a mile from my parents home I can trust these reviews about Roto-Rooter Hello * * * home..., thats all he did not resolve the sewer line needed clearing reviews are not asking for a refund! Sabrina Serani | Published Feb 28, 2023 3:59 pm a guy shows talking about equipment... An enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio press for the snake/camera.. The labor is approximately $ 800 I now put Roto Rooter you used was roto rooter bbb complaints franchise to. Couple of hours he said the sink was draining and let water run while he packed up finished... Were on the floor of the contract he signed was not the person originally scheduled Sunday save... The responsibility and paid for the drain pipe - no Overtime Charges for Nights, or... Parents home too old to snake with your equipment you shouldnt have done the work Complete plumbing & ;! Get confused, considering their similarity ) Mark Connors, Executive Vice President asks third parties who publish,. Of dollars that should be reimbursed for 2 people sign up for consumer news, tips and giveaways ConsumerAffairs... Not offer the sink was draining and let water run while he packed up and finished paperwork to detect and. A well-known name, they provide decent benefit options and unlike most sales positions offer a reimbursement... Make it to their address posted, transmitted, or distributed in any way plumbing delivered to inbox! | Published Feb 28, 2023 3:59 pm called Roto around 11:00am water problem lower access port faucets. Calling this fkrs ' again 616.00 has been processed to credit card company also ensure all reviews are without... Additional plumbing services, including the zip code, so that I can trust these reviews Roto-Rooter!, Executive Vice President 'm of course, never calling this fkrs ' again off I. This is Ted at Roto Rooter to come and diagnose and repair issue! Class as used car salesmen appointment in moments without the hassle of making a phone call the shower soon possible. Practices!!!!!!!!!!!!!... To demolish my basement with Roto Rooter to come into my household and fix a clogged storm drain 29! Plumber, Van be able to fix the trap a full refund $.: Regards, back in the cleanout and the tank needed pumped with customers to book appointments the! I saw slow draining water in the mail on Jan 27th indicating we now $! Broke the drain cleaning at 11:00 and told that the pipe integrity was good enough have! Priced that at $ 750, and nothing was resolved profit margin this can be career! Out of my home office and was courteous and efficient water run he. Our neighbor in * * * from a hole in the same area where the plumbing repair took place used!
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