This property looks toward Isla Mujeres but is far from Cancun's hotel zone. Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. You will get more bang for your buck. But really wasted his afternoon. Our ceiling in our bathroom leaked into our sink. The beach has incredible soft white sand and beautiful turquoise water. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. We are glad to know you enjoyed our restaurants and entertainment experience. Market data provided by Factset. Indulge in the incredible flavors and techniques of Japanese cuisine. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Eight bodies -- two of which were dismembered and shoved in plastic bags -- were discovered on the streets of the Mexican resort city Cancun, prosecutors said Tuesday. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. They maybe went 2 times each the whole day. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. Ricky at the Customer Service Desk has been very helpful in numerous ways. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. You must take the test no more than three days before your flight. Details of how the people died, or whether the slayings were related, were not released. Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. Nights of revitalizing comfort will get you ready for days in the spotlight. He was the only help. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. We are glad to know that our resort and crew exceeded your expectations. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. You have to empty it lots. Wonderful experience overall. If you go early you will have less wait time. Our kids did mini golf once. Not as good the second time. Stay connected while youre away with a suite of tech-savvy services. Not worth the money I spent.Not much entertainment, drinks watered down and all you could do is swim and that gets boring after a while. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. due to noise from the bar. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. Didn't get any contact from her for 24 hours. It was very good. PH provides a star feeling when you arrive with a red carpet style grand entrance. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. Quotes displayed in real-time or delayed by at least 15 minutes. Make your grand entrance into the ultimate beachfront vacation, starring. So, there was no way almost all of the queuing plebs could have made reservations. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Our 648 luxurious suites let you live like a celeb during your stay in paradise. After feeling exacerbated, I went to the manager Roberto Bono. Our room was in excellent condition and cleanliness. Thanks so much to all the Planet Hollywood crew!!! How easily could my kid get alcohol? Dine like a Hollywood A-lister at Star Class Bar & Grill. We walked it and were overwhelmed by a slough musty smell and extreme humidity. As soon as you walk in the door, you feel like someone special. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). Tripadvisor performs checks on reviews. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Just not sure it was 100% worth it. The food there was tasty and pretty quick. The beer is always cold and the big event is always on at Overtime Bar & Grill! We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). But despite arriving early we ended up eating our meals in the dark. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. Barren Space Productions. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Indulge in the incredible flavors and techniques of Japanese cuisine. Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. We stayed in a junior swim up suite with our 5 and 3 year old kids. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? My original travel date for Planet Hollywood was May 2020. Worried about him. We are pleased to know that you enjoyed our facilities and activities. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Explore 292 suites, stunning wedding venues, eight . Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. We had no difficulty finding chairs at either the pool or the beach. from. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Blue Diamond Hotels and Resorts Inc. All rights reserved. Planet Hollywood Costa Rica. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The surf was rough. There were limited tubes. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Our ceiling in our bathroom leaked into our sink. The kids enjoyed the grotto bar. There are many reasons why we love Cancn. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. We ended up getting that fixed on day 3. The lazy river and flow rider were excellent. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. This room type comes with two separate mini bar. Our room was in excellent condition and cleanliness. Enjoy classic drinks in a classic spot: within a cave next to the lazy river. When you say the PCR testing is included with the stay, does it mean there is no extra costs?? Check-in: Even though they had multiple rooms to cover, they were responsive and attentive. Brazza Grill. We appreciated the location near the pools, the burger bar and the Italian restaurant. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. Welcome. They shut down the buffet and half of the other restaurants to host a show with food. We did not hear any other noise from the entertainment or from the hallway. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. Own or manage this property? We will take your comments as our main improvement tools. All Rights Reserved. We only had help from staff once. Take a look at our list of awards and recognitions. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. We ended up getting that fixed on day 3. I have been to numerous all-inclusives that serve up the exact same dishes in . One night we went right at 6 again. Fingers crossed. The just OK parts: Our kids did the flow rider surf simulator one day. The pool bars were ok. Yonathan is the best! And its loud. So we finally left after the last time as it didnt seem like it was going to be fixed. 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