I dont currently have a MetroCard - how do I get one? Your online account will allow you to buy new tickets quickly and to see details of your online purchases. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. 8.3 We may withdraw your Saveaway Ticket, including refusing to accept the continued use of such Saveaway Ticket and refusing to make it available on a Merseytravel Smartcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. 7. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. 7. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Buy one at the beginning of term for your daily bus journeys, Mondays to Fridays-you canevenuse itduring half term. You cannot use it before the beginning of term. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. 4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. Merseytravel's Tickets For Adults (aged 19+) Handy information to plan your journeys. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. . (l) The Fast Tag must only be used by the concession holder. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. This booklet tells you about the options for adults aged 19 and over. Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. We are unable to issue cash or cheque refunds. 2. Who we are and how to contact us 2.1 The Solo Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. I have activated my ticket on board the bus or at the station why does the status still show as pending? We can also be contacted using the contact details set out in clause 2.2. 16. Keep your receipt or email confirmation as proof of purchase. EN. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. Following receipt of this information, we will hotlist the card preventing further usage. 10.4 Trio Adult and Young Person Term Time Tickets may be renewed before the start of term time. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. (b) We accept payment with all major debit/credit Cards (excluding Amex). (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 5 days of accepting your Application. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. MetroCard is a smartcard for public transport tickets. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. We can also be contacted using the contact details set out in clause 2.2. Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. Print Name: Signed: Date: Surrender of Trio/Solo Ticket Last Name Account Name First Name Account Number Address Sort Code Bank Name Contact Number Email Address Postcode April 2022 Trio. Monday to Friday before 8pm during term times only. 4.2 Saveaway Young Persons Tickets are for persons aged 5 to 18 years inclusive and may be purchased in paper format or added straight to your Merseytravel Smartcard. (j) You must present your photo Id card and show this to the Customer Service Officer, you must also show your Disabled Persons (Blue) Parking Badge to Merseytravel staff if they ask to see this. Within these areas the Railpass is valid on all local train services of participating operators. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us. Our website is the first step . English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . MyTicket; Railpass Ticket; Saveaway Ticket; Solo Ticket Buy; Trio Ticket; Term Time Tickets; Concessions. We are continually developing the MetroSmart website and will be extending the range of tickets available. Your ticket will becheckedand the refund calculated. 4. Who can use a Solo Ticket and when4.1 Adult Solo Tickets are for persons aged 19 or over. Please email smart@merseytravel.gov.uk with the following details:-. They are held on Merseytravel/Metro Smartcards with the exception of term time tickets. 4.4 You are required to specify the date you plan to use your Saveaway Ticket at the time of purchase. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. Which dates are covered by Solo Term Time Tickets? Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. Solo tickets are valid across Merseyside. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. I would like to update my personal details/password, how do I do this? By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. (f) We may stop providing the Fast Tag Scheme at any time. quoting your order reference number to let us have the correct details. Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. We do not currently offer an app but our MetroSmart website is mobile friendly and the site can be accessed online, via your mobile phone or tablet. 2. Who we are and how to contact us 2.1 The Saveaway Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Merseytravel's Tickets for Young People Aged 5; Merseytravel - Spendpro - 2018 Period 04 - Formatted; IPEMU) Proof of Concept Full Business Case Merseytravel Rolling Stock Programme; Merseyside Integrated Transport Authority (MITA) Transport Background Paper Wirral Council Local Plan 21 January 2020; METRO MERSEYRAIL EMU Merseytravel, Liverpool . 7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. 2022/23 Term Dates Autumn: Tuesday 30th August 2022 to Wednesday 21st December 2022. 4.2 Young Persons Railpasses are for persons aged 5 to 18 years inclusive. Renewing your Trio Ticket10.1 Trio Tickets can be renewed at any Merseytravel Centre or Merseyrail station. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? Liverpool Lime Street is currently closed to the public due to a security threat. They may be bought as tickets valid for:4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. 5.5 All travel you make using a Solo Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. Tickets are valid Monday to Friday onterm time datesonly. Please be advised that we may use agencies to verify and confirm your identity and residence. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. (f) We may stop providing the Fast Tag Scheme at any time. Solo tickets. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. We aim to have normal service resumed as swiftly as possible. We can prevent your lost card from being used and send you a replacement if necessary. Complete aticket surrender (PDF, 36.0KB)form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. 6. comply with any legal requirements placed upon Merseytravel. My ticket is not working. One DayUse it anytime on the day that you buy it. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. You can also check the status of your ticket here to make sure that it has not expired. (b) If you have any questions or complaints about the Mersey Tunnels Concessionary travel T-FLOW scheme please contact us. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. Buying Solo Tickets 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). Young People aged 18 and under can now purchase a Day Saver from 2.20 for 1 Area, or just 2.95 for an All Area Day Saver. For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. For the avoidance of doubt, you will then be required to buy an adult ticket. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. Are there any restrictions in place when using a Solo Term Time Ticket? Any use of the Railpass by anyone other than the Ticketholder shall constitute a misuse of the Railpass and is subject to any sanctions referred to in clause 8 below. 7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. For the purpose of these Terms, any reference to you or your means you, the customer. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. (l) On the first day of April each year your T-FLOW Account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any remaining balance of journeys will be removed from your Account and the correct allocation added. You can buy One Day Solo tickets from the bus driver. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. You can use your Trio ticket on any buses, trains or Mersey Ferries in your chosen area. only. Adult/Young Person Solo or Merseyrail-Only Railpass tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. What are the terms and conditions for smart tickets? For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. 1. Monday to Friday during term times only, including during half term. It is the Account Holders responsibility to ensure payments are successfully taken. Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. I dont currently have a MetroCard - how do I get one? Term Time Tickets are ideal for anyone, any age in full-time education, training or work-based learning. 1.2 Please read these Terms carefully before purchasing your Trio Ticket from us. There is no activation fee applicable for a replacement Apprentice Travelcard. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. Anytime Day Single and Anytime Day Return tickets are valid . We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: (Merseytravel Website), which shall replace all previous versions published by us. The Fair Processing Notice in respect of the scheme details how your data is handled can be found using the link below. 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. If you have aMetroCardyou can buy and renew your ticket online. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. Use the Merseytravel Journey Planner: The pass is valid until midnight on the date shown on the front of the card. Please email smart@merseytravel.gov.uk quoting your order reference number to let us have the correct details. 4.5 They may be bought as tickets valid for:4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it.4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket.4.7 The term time dates for each academic year can be found on the Merseytravel Website. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. Payment(a) Upon commencement of this Agreement by the Account Holder shall pay an initial payment to ensure that the Account has a credit balance when the Fast Tag will be activated(b) The Account Holder shall make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website. Monday to Friday during term time only, including half term. Ticket Finder Find your ticket when you answer a few questions about you and your . If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. You can buy them online without having to visit a Merseytravel Centre. MetroCard is a contactless smartcard for public transport tickets. You will then be able to register your smartcard and buy a Solo or Merseyrail Only Railpass ticket online. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. . Can be used at any time, on any day (excpet off-peak, term time or student year tickets). 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. Adult January 2020 Merseytravel's Tickets For Adults aged 19+ Handy information to plan your journeys Contents Introducing Merseytravel's 03 Tickets for Adults If you If you are entitled to a refund, we will process it within threeweeks. You should receive your ticket within seven days. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace yourcard forfree. Law(a) This Agreement shall be governed by English Law and you can bring proceedings in respect of this Agreement in the Courts of England breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. Please make sure you read our PrivacyPolicyso you understand how we process your personal data and our personal data practices. I use my MetroCard or Walrus to buy Railpass tickets. Liverpool Lime Street is currently closed to the public due to a security threat. 8.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or card used to purchase the Trio Ticket. Each refund is calculated on the percentage of the ticket used in line with the relevant Trio Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.8.3 Trio Tickets (excluding Trio Weekly Tickets) shall be refundable where:8.3.1 evidence of the purchase is provided in the form of a valid receipt;8.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. Aged 5 to 18 years inclusive and renew your Ticket online have normal service resumed as swiftly as possible of... 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