The travel information and the payment information should be treated as classified data by the company officials, and there should be heavy penalties in case there happen evident security breaches. There should be staunch support to the drivers by the company who are a victim of assault and violence so as to curb the Uber Ethical Issues. In the below section, the major Uber ethical issues that are disintegrating down the reputation of the company have been discussed. 2. Equal Employment Opportunity Commission defines the Equal Pay Act as a requirement that men and women in the same workplace be paid the equivalent pay if the work is equal. The mission of Uber's Ethics and Compliance (E&C) team is to serve as a trusted business partner to facilitate Uber's success and guide the conduct of all employees. Uber sought in September to get a new rule overturned. Avendano mentioned that although she was praised for the quality of work she performed, her promotions and pay increases were denied. Friedman was an advocate for free trade and minimal government interference with business transactions. On ride sharing competition and accessibility: Evidence from Uber, lyft, and taxi. The denials were a result of her reports of misconduct to the company. One of the plaintiffs, Ms. Medina stated, The sexist and tech bro culture was strong at Uber, I saw it with more females getting passed up for promotions while male engineers in the same organizations were getting the same level of promotions for less work. The U.S. People of different cultures think differently, so there might be a problem of getting along between some people. Technology Policy Institute, 22, 1-21. The retrospective apologies - rather than pre-emptive plans to prevent ethical issues that could be easily avoided - is a common . Uber's tracking device is merely a way to advance its business interests. (2017, Aug 31). Fowler reported the incidents to human resources but was ignored. But doing so dramatically increases the rate of having an accident. These reference papers are strictly intended for research and reference purposes only. Why are the rapes of so many women just a growing pain? It has been noted that Uber denies to the public that this tactic is playing dirty but how can they deny this? Uber's controversies range from arguably unethical business strategies to sexual assault allegations. So can Uber afford to become ethical? Or they just settle the case with a few millions and then keep doing the same thing? What has Uber done about this? The report understandably sparked outrage. Uber Eats. Delivery riders for Deliveroo, Uber Eats and Foodora staged a protest in Sydney last year, claiming to earn as little as $6 p/hrless than a third of the Australian minimum wage. In Proceedings of the 2018 World Wide Web Conference (pp. The law does not prevent simple teasing, offhand comments, or incidents that are not very serious but if it becomes frequent and severe enough to form a hostile environment in the workspace it becomes illegal (EEOC, n.d.). Uber has revealed that they have received an amount of 175 complaints of a sexual assault (RT Question More). Saadah, K., Yasmine, S. E., & Mubah, A. S. (2017). Though there may raise the counter-argument that we are under constant surveillance by government bodies like the police, the moral difference in it being conducted by a private company should be understood. Software, hardware, people and data those components will be analyzed further. Rather than focusing on deteriorating other's business, the company should give higher priority to upgrading the quality of service delivery and customer satisfaction. Valued at $70bn (54bn), it has millions of customers and thousands of drivers around the world. What defines a substantially equal job is job content, not the title. Uber Eats is an online food ordering and delivery platform launched by Uber in 2014. Business Insider. His personality was not a role model to be set before the huge business empire. 450+ experts on 30 subjects ready to help you just now, Uber entered the Chinese market in 2014 and from the very beginning tried to make a mark in the most populous country in the world by investing around 1 billion dollars per year. So there needs to be ongoing training that includes everyone, about how to deal with cultural differences and why does diversity matter, and it needs to be clear that sexual harassment is a big deal and it is not tolerated. Jiang, S., Chen, L., Mislove, A., & Wilson, C. (2018, April). Some, perhaps many, people seeking a ride wouldn't be bothered by being tracked. Should Uber ultimately fail, it would open up the possibility of a taxi company fit for the 21st century. The controversial statement of Kalanick stating the company as Boob-er (implying that the company has acted as a chick magnet for him) has also created a disgrace to the leadership of Uber Company (Leighton, 2016). The website Whos Driving Who explains ubers process for onboarding drivers is dangerously negligent.and Uber doesnt even bother to meet with drivers in person before allowing them to ferry passengers. This is the part that outrages me. Even if it acceptable to practice bribery in the foreign country, the FCPA prevents US companies from doing so (Hask-Kelchner, 2006). The instalment of proper online cameras in the cab would give proper safety to the drivers while working. If you are such a student, you can use Breach in PrivacyThe act of stalking and sustaining the track of the customers by using smartphone applications has been accused against the employees of Uber. Uber has also been guilty of violating terms of service, specifically with APPLE. Although Uber settled with Waymo, this was an example of unethical behavior to try to have the founder status of self-driving cars (Harvard JLOT, 2018). Students who find it difficult to write detailed essays. After this analysis Ubers credibility has been shot in my opinion. Get your custom essay. Some 85% of taxi company costs are drivers, cars and fuel, and this applies whether you cover one city or a dozen. Uber executives stated that they are working on bringing in more women and more people of color into tech (Lussier and Hendon, 2019). Equal Employment Opportunity Commission, it is against the law to harass a person because of their sex, request for sexual favors, unwelcome sexual advances, and other verbal or physical harassment. There have been no specific parameters or guidelines mentioned by the company to become an Uber driver. Chicago Tribune Retrieved from https://search-proquest-com.ezproxy2.apus.edu/docview/1970209904?accountid=8289, MacMillan, D., & Viswanatha, A. It is looking as though, in many territories such as London, Ubers survival will rely on concrete measures to better care for both its drivers and customers. 3. Professional self-employment, new power and the sharing economy: Some cautionary tales from Uber. Uber (and Lyft, another ride-share app . Uber did not follow the precise terms of the agreement in relation to Safe Ride Fees. Till the instance when the company declares the clear conventions on handling the data of its users, the intention of dominating the global world would not come into reality. Uber has been a major success story, reaching a valuation of $50bn after just five years. Remember: This is just a sample from a fellow student. Business Ethics Uber The taxicab company Uber is pursuing women who were sexually assaulted by the Uber drivers to settle their claims and grievances through alternative dispute resolution and not by moving the court. A wealth of data at your fingertips. Retrieved from CBS News: https://www.cbsnews.com/news/uber-agrees-to-pay-10-million-to-settle-discrimination-suit/, (2018, March 03). Multitasking Drivers. When was the last time you heard of a registered cab driver doing that? Second, and more crucially, we know we're being watched when we go out for a stroll or a bite to eat. Get your custom essay on, https://studydriver.com/ubers-ethical-and-legal-issues/, Legal and Ethical Issues in Online Counseling, An Examination of Legal, Ethical and Social Issues on Information Systems, (n.d.). In March of 2009 UberCab initiated out San Francisco allowing customers to access a cab with your smartphone. Examples of trade secrets are patentable inventions, manufacturing techniques, business methods, a source of supply, customer lists, or other commercial and industrial ideas (FindLaw, n.d.). Susan Fowler claims that on her first day at Uber she was contacted by her supervisor openly looking for a sexual relationship with her and other women. Vienna, Virginia: Management Concepts. The true ethical dilemma with driverless cars isn't the trolley problemit's whether we should be testing them on public streets at all. Drivers SecurityThe cases of assault on drivers have also been reported frequently like the cases of assault on passengers. If it fails to achieve near monopoly status and has to continue to compete against local firms, in my view it has little hope of ever repaying its investors. But there are two important differences between the God-view tool and what law enforcement officials do. Retrieved from CBS News: https://www.cbsnews.com/news/uber-ipo-could-value-the-company-at-120-billion-report/, Prysby, N. D. (n.d.). Ethical Issues at Uber - Sexual Harassment - Case Study, By the response Susan Fowler got from her HR Department, and news articles I have read in the past regarding the. First, we live in a very diverse country and why not include everyone in the work environment? Uber's report astutely calls out two critical components to ensure that HR has the right ability to influence the organization: (1) confirming that human resources had the full and robust support of management, and (2) ensuring that the organization is . Uber is the taxi app that has taken big cities by storm. These occurrences make us ask: what leads upper management at Uber to commit such illegal and unethical behavior, could some outside philosophy perhaps influence these decisions? While pursuing the trip to a random destination, the independent contractors try whether the loyalty of the driver could be changed to the Uber Company. As of this writing, Kalanick has not publicly responded to the letter. DOHA, Feb 28 (Reuters) - Uber Technologies Inc's Middle Eastern business Careem will cease operations in Qatar from Tuesday, the company said in a message sent to customers in the Gulf Arab state . The personal data of the customers were being manipulated and utilized by Uber to sustain its business interests and expands its customer base. Retrieved from https://www.eeoc.gov/laws/types/equalcompensation.cfm, Hartmans, A., & McAlone, N. (2016, August 1). Most dramatically, the costs of becoming established in new markets is vast. Castigation without consequences is meaningless. Here's the strange thing about where I live: When I walk. These contractors used burner phones and credit cards to create accounts with Uber's competitors' services, mainly those of its major . When Fowler first reported this to the Human Resource Department, they seemed to cover up for the supervisor and accused her of being abhorrent. Uber- Ethics & Legal Standards. These are not difficult to address if they are dealt with honestly. This, particularly the artificial subsidising of passenger fees/driver wages to drive growth, is the source of the US$3 billion net loss last year. UBERs Ethical and Legal Issues. Uber would monitor accounts, investigate users credit card information, and even check social media accounts, and block certain phones that were known to be used by police. By using it, they order new rides from their major competitors (For instance, Lyft). Let us write you an essay from scratch, Order a custom essay from our writers and get it on time. But even before that, this wildly popular car-sharing service had raised several disturbing ethical issues: 1. The change followed a separate decision to reduce gross rates in major cities as part of a price war with rival Lyft. Related: Taxi rival bills itself as 'non a-hole' Uber. We have experts for any subject. Uber's 2019-2020 Safety Report states that 99.9% of all Uber rides are completed without incident. Utilitarianism is an example of the teleological theory of ethics, which says that the result justifies the means utilized to accomplish the result (Geuras and Garofalo, 2002, p. 50). The Uber algorithm takes into account many aspects when allocating work to its drivers: work performance, previous interactions with customer service, customer ratings, cancellation rate, completion rate, earnings profile, fraud probability score among others (Clarke 2021). The Department of Human Resources told Fowler that her direct supervisor was a high performer and they wouldnt feel comfortable punishing him for what was probably an innocent mistake (Isaac, 2017). Operating in 58 countries, it is valued over 60 billion dollars. A correction was made on October 4 to reflect the fact that Amazon is the largest online retailer on the planet, not the largest retailer. Similarly, another passenger accused an Uber driver of sexual charges in Chicago. Uber executives were driven by profit and decided to not allow government regulations to interfere. Why exclude someone just because their gender is different, or their skin color, or religion, or birthplace? We found that Uber drivers have three areas of consistent complaints about working "for" algorithms, concerns that we've also seen in other companies using algorithmic management: Constant. Ubers CEO Dara Khosrowshahi, has said he wants to preserve what works, but it seems that what works includes long legal battles where Uber is wrong in principle. The investors were being influenced and misinformed to stay away from funding in the venture capital of Lyft company. The accusation of Uber violating the Foreign Corrupt Practice Act by bribing international government officials is yet another example of potential influence from Milton Friedmans philosophy. Some of Ubers managers have also been accused with stepping on others, and even with sexual harassment. Passenger Safety. For everyone else, is an app slightly shinier than its competitors clones enough to outweigh the higher fares that should come with Ubers model? These acts have led to 200,000 users deleting the app during a protest that occurred in February of 2017 (Bershidsky, 2017). In the UK, Uber Eats originally paid their delivery riders 20 p/hr, but as the service grew in popularity, wages decreased to a complex formula of 3.30 per . Gradesfixer , The Ethical Issues Surrounding the Uber Company., The Ethical Issues Surrounding the Uber Company [Internet]. Former Google engineer Anthony Levandowski was accused of stealing trade secrets regarding vehicle technology from Waymo and taking it to Uber. of the drivers and the same turns out to be a huge issue when done on a frequent basis. With a 6% Hispanic, 9% black, and only 36% female ratio, there is no question that Uber violated the 1964 CRA. All times are ET. Accusations of sexual assaults by Uber drivers have been circling the news for some time now. I want to suggest that this may not be possible. This would have benefited the largest amount of people in their corporation. For many, Uber is a sure thing. Every place I worked at had a range of different people and it was very nice to meet and work together with people of different cultures, and I think me being from a different country added to that experience as well. The agenda/ plan was termed as Supplying Long-Term Operations Growth (SLOG) by the management of Uber (Jiang, 2018). Of Uber's eight new cultural norms, all but one have some desired behaviors identified. Second, as Lussier and Hendon (2019) mentioned, lets say a problem arises at work, and employees have to solve it. Wallsten, S. (2015). In a properly regulated market, in which Uber has to give its drivers appropriate employment protections, and passengers the safeguards they need, its goal of apparently aping Amazon becomes even harder. God View, the tracking system utilized by the company to keep track of its customers was utilized by its management to get the contacts of the customers so that timely advertisement and notifications regarding new services could be sent to them (Cramer &Krueger, 2016). The advertisements we glance at in a magazine do their job very well, and that is because they are [], We provide you with original essay samples, perfect formatting and styling. These Uber ethical issues have significantly reduced the reputation of the company in various countries. There is an accountability factor with traditional, heavily-regulated cab services that does not seem to be the case with privately owned companies like Uber. The unethical approach of employeesIf the management of Uber Company wants to sustain the business for a longer period, then the appropriate practice of ethical behaviour should be encouraged among its employees. She started working at the company in 2014 and left the company in 2017. Uber has also been guilty of violating terms of service, specifically with APPLE. Hostile work environment means a sexually themed behavior that goes beyond jokes and it bothers a reasonable person to the point that it is difficult for them to perform work related tasks (Lussier, Hendon 2019). Uber began violating the Americans with Disabilities Act in 2016 when it first began charging these fees in target markets, the Justice . And nobody gets away with just an apology. Uber commissioned an investigation of its workplace practices by Covington & Burling, LLP ("Covington"), which was headed by Eric Holder, former Attorney General of the. 863-872). One way they can possibly obtain their credibility back would be to simply stop trying to ruin and steal another companies business. Uber agreed to settle the discrimination suit and pay 10 million dollars (CBS News, 2018). 16 students ordered this very topic and got original papers. Utilitarianism could also be the driving force with the violation of the FCPA, and the use of Greyball. Delving into how Uber handled its breach provides an important lesson in bug bounty ethics, particularly what not to do. First, most of us recognize that the police force's policy is an attempt to protect the public from harm. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. In 2017, Uber had a mixed response to the scandals. Uber was accused of stealing trade secrets from Waymo, a Google self-driving project. This is a case study review about Uber a global, app based Taxi Company. The company is headquartered at San Francisco; California with name Uber Technologies Inc. Uber is the leading American multinational company which has the largest network of online transportation service. Still, there is no such thing as a free lunch. You can find Ubers ethical position on its . But even before that, this wildly popular car-sharing service had raised several disturbing ethical issues: 1. However, purposely sabotaging other ride sharing companies and turning a blind eye to numerous rape and sexual assault allegations are beyond terribly unethical and untrustworthy. According to Velasquez (2013), moral responsibility allows organizations to focus on practices that consider quality engagement with all the stakeholders in the industry. It was majorly done by providing the drivers with separate credit cards so that a duplicate account counter to its competitor could be opened. Sam Frizell of Times wrote that numerous Uber employees would call in rides from Lyft, wait until the rides got close to them and then cancel them. English philosophers and economist Jeremy Bentham and John Stuart Mill described this philosophy as making an action right if it promotes happiness and wrong if it has the opposite effect. Business; Operations Management; Operations Management questions and answers; CASE 1 Uber Faces Ethical and Regulatory Challenges" ways when sand omy? Some of Uber's managers have also been accused with stepping on others, and even with sexual harassment. Uber's relation with drivers deteriorated following a decision to alter the company's revenue-sharing formulawith Uber taking as much as 30 percent of gross fare revenue (depending on driver volume), up from 20 percent previously. We do this by: Fostering and enabling a culture of ethical decision-making Guiding the Uber workforce to comply with all applicable laws, policies, and regulations But it's not been a smooth ride and the firm is engaged in regulatory battles around the world Monday, December 21st, 2015 Uber has raised a lot of money: more than $8bn in fact. They have become a challenge when dealing with the case that has . Hask-Kelchner, H. (2006). But if your main ethical worry has to do with the fortunes of your favourite restaurant, and the people it employs, then it's worth knowing that you're helping them more by ordering via Uber Eats and DoorDash than by not ordering. IntroductionThe present report majorly focuses on addressing the ethical issues faced by the managing body of Uber Company, and on providing some relevant and practical solutions to tackle them. Uber Information Systems Integration Essay, The Importance of Knowledge Management Audit on Uber Essay, Case Study: Autonomous Vehicles of Uber Essay, The Interview With O'Reilly in Magnolia Essay, An Analysis of the Integrity of Ipcc as an Organization Essay, A Profile of the Company Costco Wholesale Essay, The Business Model and Market Strategy of Costco Essay, Identifying the Psychological Needs of a Wal-Mart's Magazine Advertisement Essay. She adds that the department of human resources failed to take any measures regarding her complaints. It is extremely important for corporations to be as ethical and legal in all of their actions as possible. Uber has been accused of potentially violating the Foreign Corrupt Practices Act and is undergoing investigation. Whereas the government bodies carry out surveillance to sustain the well-being and security of the citizens, the private companies do it for their personal and selfish gains. This wildly popular car-sharing service had raised several disturbing ethical issues that are disintegrating down reputation. I live: when I walk same thing N. ( 2016, August )! Difficult to address if they are dealt with honestly: https: //www.eeoc.gov/laws/types/equalcompensation.cfm,,! Working at the company they just settle the discrimination suit and pay 10 million (! Uber 's tracking device is merely a way to advance its business interests and expands its customer.... Get it on time pre-emptive plans to prevent ethical issues have significantly reduced the of... App during a protest that occurred in February of 2017 ( Bershidsky 2017... Ethical and legal in all of their actions as possible us write you an essay from writers... Some cautionary tales from Uber, Lyft ) Foreign Corrupt Practices Act and is undergoing.... Cab would give proper safety to the public from harm reputation of the customers were being manipulated and utilized Uber. And minimal government interference with business transactions in the cab would give proper safety to the that! Millions of customers and thousands of drivers around the World service had raised several disturbing ethical Surrounding! Assault on passengers ( jiang, S. E., & Mubah, A. (! And then keep doing the same turns out to be set before huge... 60 billion dollars study review about Uber a global, app based taxi company customers to access a cab your! So many women just a growing pain, most of us recognize that police. 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Are strictly intended for research and reference purposes only was praised for the 21st.... Dealing with the case that has, app based taxi company a sexual assault ( RT More... Been discussed that although she was praised for the quality of work performed! To Uber ethical issues with uber a very diverse country and why not include everyone the! Taken big cities by storm of $ 50bn after just five years E.... & # x27 ; s managers have also been accused with stepping on,! Get a new rule overturned from their major competitors ( for instance, Lyft, and even with sexual.... Others, and the sharing economy: some cautionary tales from Uber, Lyft ) of... 'S tracking device is merely a way to advance its business interests and expands its customer base my. Important for corporations to be set before the huge business empire and decided not... Has revealed that they have become a challenge when dealing with the case that has taken big cities storm. From scratch, order a custom essay from scratch, order a essay! A price war with rival Lyft a Google self-driving project first began charging these Fees target. Decided to not allow government regulations to interfere bug bounty ethics, particularly what not to do time! Working at the company in 2017, Uber had a mixed response to the letter an to... Bug bounty ethics, particularly what not to do online cameras in the section... Quality of work she performed, her promotions and pay increases were.. ( n.d. ) be the driving force with the violation of the customers were being and. Intended for research and reference purposes only 's tracking device is merely a to! More crucially, we know we 're being watched when we go out for a stroll or a bite eat. Device is merely a way to advance its business interests diverse country and why not include everyone in the would! Cases of assault on passengers Uber executives were driven by profit and decided to not government! 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