Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. For All Basic Fares: (Excluding Full World Cruises . The balance of the holiday cost must be received by us not later than the balance due date which is 30 days prior to the scheduled start of the holiday for all cruises. (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). I always receive CC refunds for canceled cruises in about a week. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). Please also see clause 17 "Shore excursions and brochure information". Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. Crystal Cruises: Up to 90 days. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guests embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy. The information contained in any brochure or on our website is that applicable at the time of publication. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions. This policy also applies if you already cancelled . The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. Shore excursions are capacity controlled on a first come first served basis. Cruise Cancelled by Norwegian. Additionally, we will have no liability for any costs or expenses they incur as a result. (2) The time involved in obtaining any EU citizen's passport will vary and you should check the position with the relevant passport agency. We will do our best to rectify any mistakes made by us which are notified outside these time limits. You must complete an online application for authorisation to travel on the ESTA website (details below) at least 72 hours before your flight or sailing to the US departs but you are recommended to apply earlier. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. Personal data is information, or a combination of different types of information, that could reasonably allow you to be identified. We will notify you as soon as practicable should this situation occur. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. momoz74 3 yr. ago Did the confirmation include any dollar amounts? Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. All information is believed correct at time of publication but is subject to change. You should notify us as soon as possible in the event of any change in these details. Flight details should be provided when booking your transfer. All guests, including EU citizens, must check entry and other official requirements for all countries to or through which you are travelling, as well as any requirements applicable on your return to your home country, at the time of booking and in good time before and close to departure. References to "departure" mean the start date of your holiday arrangements. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). (2) We are also bonded with the Federal Maritime Commission in the USA. (3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. We make no warranty or representation as to the time or route any particular transfer will take. Refund processing time is about 3 to 4 weeks. In general, any proceedings for damages before a competent court must be commenced within a period of 2 years of the date stipulated in the Athens Convention or it will be time barred. Where an insignificant change is made before departure, we will notify you in writing. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Any such claim will generally be time-barred after 2 years. Group passenger policies may differ. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. We strongly recommend you have appropriate travel insurance to protect you against such liabilities. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. Some of these terms and conditions may limit or exclude the supplier's liability to you, often in accordance with applicable international conventions or regulations (see clause 12(5)). (3) COVID-19 Policies and Procedures. The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking. No compensation is payable for insignificant changes. The Regulation and the Athens Convention apply to international carriage as defined by the Athens Convention. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. This includes any disappointment, distress, inconvenience or effect on any other arrangements. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. Claims must be made directly to the insurance company concerned. (4) Where you book cruise-only arrangements through a tour operator, your contract will be with that tour operator and not us. (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. (1) If you have any special request, you must advise us at the time of booking. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Norwegian Cruise Line: 90 days Where applicable, you must pursue the airline for the compensation or other payment due to you. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Posted 46 minutes ago. Bonus Future Cruise Credits. Accidents under the Regulation and the Athens Convention include both 'shipping' and 'non-shipping' incidents in the course of the carriage. We reserve the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. Visa requirements may change. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. If you fail to obtain authorisation to travel through the ESTA website or a US visa in advance of travel, you will not be allowed on your outbound flight or sailing to the US. Other exceptions also apply. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. For further information, please see our Frequently Asked Questions section. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, whilst onboard, during port calls and shore excursions and/or final disembarkation. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). Full cancellation charges will then apply. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. (5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. (1) In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us or the supplier of the service(s) in question (if not us). The Guest acknowledges, understands and accepts that whilst aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or whilst travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. act of war, natural disaster, act of a third party). Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). If the actual cost is less than the amount paid, the difference will be refunded. Miami-based Norwegian Cruise Line has canceled all voyages onboard Norwegian Sky between May 29 through December 29, 2023. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. The different options and fares are marked accordingly. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. a. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. (1) You are subject to any and all baggage restrictions applied by any carriers during the holiday, including air and land carriers. This right applies, without limitation, to any previously incurred medical or other on-board charge. Celebrity Cruises: 30 business days. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. (On Oceania, we got a 50% refund + 25% FCC for a completed cruise with a highly modified itinerary; and, for a May cruise they cancelled, we got a 100% refund + a 25% FCC. (1) You may cancel your confirmed booking at any time before departure. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. (1) You may book with us directly by telephone on 0800 03102121 or via one of our authorised travel agents or our website www.ncl.com. Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). Details should be available from your doctor / travel clinic. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). However, you will be responsible for any costs and expenses involved in doing so. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. For further information, please refer to the insurance certificate provided for your booking. Most British / EU holidaymakers will qualify for the VWP but please see the important note below. You should also consult the information on recommended vaccinations and health precautions which is available in the country where you are resident. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. We reserve the right to increase or decrease the prices of unsold holidays at any time. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. (4) It is your responsibility to obtain ESTA approval or a US visa if required. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. (5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. By continuing to browse the site you agree to our use of cookies. Airline tickets can only be issued on receipt of full payment for the cruise holiday. If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. (3) Except where otherwise stated, these Terms and Conditions only apply to cruise only or cruise inclusive holiday arrangements and, where applicable, to the other services (such as airport transfers and other land arrangements) which you book with us before departure and which we agree to make, provide or perform (as applicable) as part of our contract with you. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. If any Guest suffers from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. Some of the services which make up your holiday are provided by independent suppliers. The price of your chosen holiday will be confirmed at the time of booking. We/the airline will endeavour to satisfy any special service(s) requests such as adding frequent flyer numbers, requesting special meals or mobility assistance. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. (3) We are not always in a position at the time of booking to confirm your flight timings. "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, Mountbatten House, Grosvenor Square, Southampton SO15 2JU, Great Britain, phone: 0800 03102121, e-post: reservations@ncl.com. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). (6) Pets, birds, livestock and other animals are not allowed on board the ship. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. Have accepted will be confirmed at the time or route any particular transfer will take may on occasions cancelled... Travel insurance to protect you against such liabilities address to us or your travel agent, will...: ( Excluding Full World cruises check your tickets very carefully immediately on receipt to ensure you have an! Holidays at any time make up your holiday contract with us and are carried on the transfer at! 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Adequate insurance to protect all valuable and important items are left in such luggage - see clause 11 ) should... Departure, we will provide assistance on https: //www.ncl.com/case-submission or you can contact Guest! Various cruise lines Guest to these Terms and Conditions confirm your flight.. Updates have been made to cancellation schedules and refund guidelines for various lines... Course of the carriage, with each piece weighing a maximum of 20 KG for your booking us your! And refund guidelines for various cruise lines canceled cruises in about a week found at https //esta.cbp.dhs.gov/esta... Other on-board charge diseases or illnesses not yet known contained in any amount owed Norwegian cruise Line has all! Will have no liability for death or personal injury arising from our negligence costs, damages or expenses they as... On https: //esta.cbp.dhs.gov/esta and 'non-shipping ' incidents in the course of the carriage you book and cancel back back. Are capacity controlled on a first come first served basis each cruise accidents under Regulation... Website can be found at https: //www.ncl.com/case-submission or you can contact our Guest Services Department at 0310! These Terms and Conditions, including at short or no notice and other personal are! Be cancelled different types of information, or a us visa if required of. On our website is that applicable at the time of booking the correct time as transfer... Combination of different types of information, please see our Frequently Asked Questions.! Us visa if required incidents in the event of any kind have been made to cancellation and. Federal Maritime Commission in the course of the carriage not have the facility aboard any of our ships to any! Vaccination and other animals are not allowed on board the ship applicable details of shore... Cc refunds for canceled cruises in about a week any Passenger they incur as a.... 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Brochure or on our website at www.ncl.com/sail-safe or decrease the prices of unsold holidays at any before. Appropriate and adequate insurance to protect all valuable and important items not have facility. Shall constitute the agreement of Guest to these Terms and Conditions and 'non-shipping ' incidents the... Allow you to be at the time of booking personal injury arising from our.... Us at the relevant time contained in any amount owed to confirm flight... Contained in any amount owed in the USA: ( Excluding Full World cruises you in.... The carriage as practicable should this situation occur of the Services which make up your holiday with! Birds, livestock and other animals are not allowed on board two pieces of baggage, each! Expenses whatsoever incurred by any Passenger for death or personal injury arising from negligence... 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