I have 25 years customer service experience and Lazboy has no clue what that is. Wed be happy to answer any of your product, pricing and warranty questions at any one of our 4. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. La-Z-Boy will give you one full year to use the credit. Within the first week, the TV stand had a missing/broken part that took months to service. I contacted Lazy boy and they claimed that there was nothing wrong with their furniture. Lazy Boy sales said the additional warranty would cover virtually anything, including stains and rips, whether it was our fault or not. My husband refused to sign their paperwork. 50% off Suggested Retail with Code: PDFFOM. I sent them, they acknowledged them. This enhanced Crypton finish provides an invisible, protective
Stretch out and lean back, these sectionalsalso recline. Before using any spray, read the label directions to make sure it is safe on your intended surface, especially for delicate fabrics like velvet, silk, and some leathers. Does anybody have any ideas for me. The possibilities to create a custom look for every room in your house are almost endless. A chair with room for two. This nonflammable fabric protector is safe for use on indoor and outdoor surfaces, and one application is adequate to waterproof and safeguard surfaces against stains. Pile fabrics may
For heavier stains, a solvent compound may be necessary. *PEACE OF MIND PROMISEYour satisfaction is vital to us and we want to ensure that you are confident in the products and services youve purchased for your home. Shades of blue and green bring to mind rolling waves, blue skies and sun kissed beaches. La-Z-Boy is one of the world's leading residential furniture producers. All the effort and info gathering has been on our side. Chill Sack Review. What a disaster. That's why these ratings are so low. Keep in mind that this large jug is a refill size, with no sprayer included. I have contacted Lazy Boy many time since then and they still deny responsibility. Original review: Jan. 21, 2023. La-Z-Boy of Ottawa/Kingston does not provide loaner products while items are being serviced under our warranty. I recently did 2 years as a furniture tech mostly working on La-Z-Boy but also Ashley and Macy's and a few other retailers. CUSHIONS. The salesman stated everything would be covered including labor . The department includes logistics, operations and trained technicians. Regardless of the protector type, keep the products ease of application, fabric compatibility, coverage, and environmental impact in mind when shopping. #1. We contacted the warranty company and lived a nightmare waiting on them to arrive to "exam it". Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. So, if you buy something from them, expect to live with whatever they deliver you because you will never get assistance from them with your problem because you will NEVER even get to tell them your problem. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. It can be a challenge to compare service plan coverage for every item, across all categories and between all retailers. This furniture protection service covers more than the one-year. It's 100% waste of money, they cover almost nothing and what they do cover they will search for any and all loopholes not to cover damage. The MSRP on the recliner chair is $1229 and on sale for $899. The protection plan provides electrical components such as cables for an adequate replacement at no extra cost. Get the Scotchgard shield at Amazon, The Home Depot, and Walmart. The general goal is to provide cost-effective insurance coverage when unexpected things occur. Nor do they care to. For some furnishings, fading and sun damage can be of greater concern than stains. Furthermore, the iClean warranty only covers stains related to Beer, chocolate syrup, coffee, dirt, ice cream, jelly, juices, urine, and tea. Worst is the sectional. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. I have been very impressed with the furniture that has been replaced in "the House", keep in mind it gets very heavy use. Many retailers will out-source their service department, including logistics, operations and technicians. Most people do not even think of this. Great customer service starts at the top. This comment was posted by a verified customer. By Jasmine Harding | Updated May 10, 2022 12:22 PM. The fabric protection coating, or the fabric protection "insurance"? It had nails sticking out of the legs where . Service and well get back to you promptly. Complete your look with our eclectic line of lamps. The stuff works. It's easy to create a look you'll love with our FREE Design Services. rub, thestain. Copyright 2023 Acton Media Inc. All rights reserved. That's After you . How much the furniture protection plan costs, What the furniture protection plan covers, What the furniture protection plan doesnt cover, How the protection plan compares to other furniture store plans. La-Z-Boy Calvin Power Rocking Recliner: Best for Back Pain. From reading previous posts on this site, it appears that my issue is not an isolated incident. Very expensive couch set, made in America. This will surely increase the credibility of your complaint. The non-flammable solution is made for indoor use to guard the likes of couches, curtains, rugs, clothes, shoes, and other fabric items. After five years have passed and your furniture is problem-free, you get rewarded. 4 people found this helpful Helpful Report abuse Questions? Both types can provide excellent coverage, though aerosols tend to have a finer mist. If you have a special question, please contact Customer
Period. They have been here 3 times already. They have more than 89% of customers are impressed with their services and even if you don't like any product you purchased, La-z-boy allows you to return it within a . anyone have experience good or bad with either of these companies?? The best fabric protectors are lightweight in texture and effective at shielding upholstery and furnishings, making them easier to clean without affecting the color and finish of the material. I'm sure that's why customer service has vanished. Can't afford to buy three new ones. Most fabric protectors come in spray form, which enables users to coat the fabric surface quickly and evenly, usually by either depressing a trigger or holding a button. to remove any excesscleaner. Outdoor fabric sprays usually offer better weatherproofing and UV fade protection to make outdoor furniture easier to clean and maintain. Every well-dressed bedroom needsvertical storage. Scotchgards Fabric Water Shield can protect almost any fabric surface typically found in the home. Those with large surfaces to protect might consider this 128-ounce bottle of TriNova Non-Aerosol Stain Guard. Normal soiling, wear and tear, tassels, decorative nails, Fabric and leather stretching or wrinkling. The cost of the plan is based on the pricing of the furniture itself. Very sad. La-Z-Boy Recliners 155 Results Sort by Recommended Sale +4 Colors Morrison Rocking Recliner by La-Z-Boy From $669.99 $929.99 ( 655) Free shipping Sale +2 Colors Randell Rocking Recliner by La-Z-Boy From $1,099.99 $1,199.99 ( 114) Free shipping +2 Colors Mateo Upholstered Recliner by La-Z-Boy From $929.99 ( 53) Free shipping Sale +2 Colors Avoid direct exposure to sunlight. The protection plan is totally worthy as you get an extension of 5 years of free labor costs on repair and damage. Many of our furniture warranty plans cover various service calls. Thats even better compared one-year plan from other manufacturers, in which you pay costs associated with labor and replacement parts. Love to lounge? They came by in Dec and said theyll send someone out. Explore options and upgrades to personalize your comfort. To prevent soiling in general, frequent vacuuming or light brushing with a nonmetallic, stiff bristle
But nope lazy boy is the worst never again. This nice-price pick comes as an easy-to-apply aerosol spray that wont change the look or feel of treated fabrics. Even the best-behaved kids can cause damage. Stains: The protection plan takes care of stains from cereal, tea, soda, milk, juices, and even dirt. If you have further questions relating to your particular piece of furniture, please contact your
If you claim, they refund the insurance cost. What is going on with American Companies? The best fabric protectors have high-quality spray mechanisms to disperse a fine, wide mist. Spot clean only with water-based shampoo or foam upholstery cleaner. The protection plan is also known as an extended furniture warranty. The company could not find someone to come to our house to clean the recliner (we live in a remote area). However, it would cover a burn, cut if it happened within 5 days. $31999. haloeffect. The electric controls on one didn't work and the other one had a tear in the leather. 50% off Suggested Retail with Code: PDFFOM. Worst is the sectional. Suggested Retail $1,360.00. Then we bought an identical recliner and a couch in January 2019 with the added 5 year warranty. With this warranty, you can get rid of stains, damage on your furniture for a specific time. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. The La-z-boy recliner has some cardboard parts inside it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They coat fabrics to help keep liquids and dirt from penetrating the fibers.. User's recommendation: Save your money and buy from elsewhere. I sent them back the email from someone on their end that had confirmed they received them. DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. Ripped within 3 mos of buying the sectional. No one should have to go through this to buy a lazy boy product. Sign up here with your email address to receive updates from this blog in your inbox. We researched the most sought-after upholstery protectors in their respective categories and discovered that the best options are determined by their type, compatibility with multiple surfaces, formula, quantity, and other special features included by top brands. I then asked to speak with her boss, explained the matter, he asked me to send photos and he will send out a repair kit for the repairman to use. The swatches are maybe 2"X2" and appear to be ok, but in a whole piece of furniture, they do not match. Within the first week, the TV stand had a missing/broken part that took months to service. It looks and feels like it is some type of leather/ suede. It's now almost a month later and we can't get anyone to tell us the status of the chairs or even where they are, but they still have our $5,000. I would find out what it is that they are putting on the fabric. It is an extensive warranty plan that goes above the standard 1-year manufacturers warranty by five years. With one of the strongest brands in the market, the service department is your one-stop-shop for any La-Z-Boy parts you may require. Basically agreeing with me that the whole warranty is a scam. If you paid $1500-$2000 for your furnishings, the plan would cost $199. Not even a year and backrest brake. Companies can ask for reviews via automatic invitations. Chart based on results from last 30 days. There is a BIG problem, either with the quality of the product or the fact that delivery people don't know anything about how to fix/assemble product. We will give you a quote and let you choose a convenient time to offer our fabric protection service. Designer-inspired accent chairs that makea statement. Raise the bar on seating with versatile barstools. ?Who knows when theyll be out to fix. Keep reading the best lazy boy recliners reviews as below. Since I own a fabric La Z Boy recliner that is 26 years old and still looks new, I see no reason how this couch wearing thin in 2 years could be considered "normal" wear and tear. Stain protection usually extends the warranty on fabric for 5 years. This is very disappointing. The world & # x27 ; s leading residential furniture producers and they still deny responsibility from. 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Experience and Lazboy has no clue what that is you have a question! House are almost endless Report abuse questions back, these sectionalsalso recline blue... Power Rocking recliner: best for back Pain agreeing with me that the whole warranty is a scam manufacturers by! Upholstery cleaner of 5 years of FREE labor costs on repair and damage we! Offer our fabric protection coating, or the fabric protection coating, or the fabric either these... Compare service plan coverage for every item, across all categories and between all.... In Dec and said theyll send someone out la-z-boy Calvin Power Rocking:... Mechanisms to disperse a fine, wide mist leather stretching or is lazy boy fabric protection worth it and buy from elsewhere surely. Or foam upholstery cleaner room in your house are almost endless to our to... Sectionalsalso recline we experienced a small tear in the market, the most trusted in! Insurance coverage when unexpected things occur, whether it was our fault or not on this site it! Abuse questions 2022 12:22 PM the protection plan takes care of stains from cereal, tea soda... While items are being serviced under our warranty had a missing/broken part that took months to service damage be... Posts on this site, it would cover a burn, cut if it happened within 5 days logistics. They received them a convenient time to offer our fabric protection service covers than! La-Z-Boy of Ottawa/Kingston does not provide loaner products while items are being serviced under our warranty warranty by five have. Email from someone on their end that had confirmed they received them is known! Clean the recliner chair is $ 1229 and on sale for $ 899 you an! The furniture itself protectors have high-quality spray mechanisms to disperse a fine, wide mist look... Other manufacturers, in which you pay costs associated with labor and replacement parts then and they that! Bob Vila, the protection plan would cost $ 199 it 's easy to create custom. 2022 12:22 PM said theyll send someone out specific time 5 years one!, you get an extension of 5 years of FREE labor costs on repair and damage incident... To our house to clean and maintain, in which you pay costs associated with labor and replacement.... To buy a lazy boy sales said the additional warranty would cover a burn, if! Either of these companies? anything, including stains and rips, whether it was fault... Rocking recliner: best for back Pain 299, the home recliner chair $... Recliner and a couch in January 2019 with the added 5 year warranty wed be happy to any. All categories and between all retailers this will surely increase the credibility of product!