Choose the phone number corresponding to your area. 5,000. Please help! 5 days without internet and the issue is still NOT resolved. Having problems? compensated for losses if your internet goes out? Hi there! Please feel free to DM the full name and address associated with the account in order to look into this further for you. More specifically, they are unable to login using their credentials. 3 disconnections, six different people, plus a trip to return my equipment that never worked. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Select which outage you would like to report (power, internet, cable, and more). If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Today they made her cry and this weekend we cut the cord! Invalid password, please complete all fields. The local store will gladly add to your account but isnt allowed to cancel anything in person. Learn how the long-coming and inevitable shift to electric impacts you. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. @optimum let's break up. Once you sign in, go to Support and click Service status/Check your service status here. ^Whitney. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. For more on our process, head to How We Rank. Is there an outage or Optimum Internet is slow? 5 days without internet and the issue is still NOT resolved. However, they didnt provide any ETA for the fix. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. @optimum we are having serious problems getting our internet set up with you guys. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. I am terribly sorry to hear that you are without service at this time. Count to 5, then plug it back in. . The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. 2. Upload documents or photographic evidence that proves your losses. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Optimum/Altice Complaint Information. Leave a message in the comments section! @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Are you currently in need of any assistance? Invalid Optimum ID, please complete all fields. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. It also includes power to our network . Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. Our apologies for any inconvenience this has caused. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. By signing up, you agree to our Terms of Use and Privacy Policy. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. We can't get your messages right now. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Are you currently in need of any assistance? During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Please try again later. Optimum / Cablevision outages reported in the last 24 hours. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. However, not all browsers allow you to take advantage of all the new features. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Optimum equipment. How to Get Compensation for an Optimum Internet Outage. Go to the Outage Refunds product on DoNotPay. You did everything to make her day miserable. Everytime she calls for help they bully her and blame things such as her brand new TV. Optimum=trash internet service. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. This raises the question, donthey have any customers under 70. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Criterion Digital 2023. Are you experiencing issues or an outage? On my way to MWC in Barcelona. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. If it's a cordless phone, is it fully charged? Confirm your phone is not in Airplane mode. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. I would like to look into this further for you. @optimum is the King of unsolicited junk mail for a service that I never ordered. Dec 20, 2022. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Source. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. She moved in Nov and since then Optimum has never worked properly. Make sure to report and "downvote" such posts. Skip to main content. You did everything to make her day miserable. We will update this story as new events related to the matter arise or when the service is available again. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. But of course that customer service option is available 24 hours a day. When severe weather is on the way, whats the best way to stay in the know? Enter an itemized list of each of your losses and the expenses/costs associated with each. . Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. If so, please DM the full name and address associated with the account. Latest outage, problems and issue reports in social media. We can't get your messages right now. Is the telephone cord properly connected to the jack? Could anything be blocking internet signals? ~5mbps upload, I'm just simply not getting the service I'm paying for. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Click them to call Optimum now (assuming its not after 6:00 p.m.). Set up email accounts on your mobile devices using these easy-to-follow instructions. Optimum has been having an outage since midnight that is effecting most of the tri-state. 3. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. We strongly recommend that you upgrade to a more current browser. It never hurts to plan ahead for a customer service call. For example, select areas may also have the option of a low . Frustrations? Today they made her cry and this weekend we cut the cord! $180. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Make sure your devices are charged and have your, 2. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. En . Tips? Indicate when the Optimum outage started and how long it lasted. Criterion Digital 2023. Share them here. Staying connected during storms is critical. Everytime she calls for help they bully her and blame things such as her brand new TV. Indicate when the Optimum outage started and how long it lasted. Let's get started today. Internet down - 50 %. Do you want a receipt for your payment? Check optimum.net to see if there is an outage in your area that may be affecting your service. Main Menu Back. We are always here to help! My 70+ year old mother has been a loyal @optimum customer forever. If Optimum service outages occur, restoring your service is our top priority. This raises the question, donthey have any customers under 70. You can. ^Whitney, Hello! Generated from Reports Received from Affected Users Within Last 12 Hours. She moved in Nov and since then Optimum has never worked properly. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Outage reports and issues in the past 15 days originated from: Tips? Did you know you can be compensated for losses if your internet goes out? The name of the person in charge of claims. Problems in the last 24 hours in Menlo Park, California. This isn't a complete list. Please don't call "support numbers" posted below most probably it's a scam. Search Twitter for #optimumdown. Switching to @fuboTV this weekend. The following are the most recent problems reported by Optimum users through our website. Comes out to $2.86 a day. Twitter: @jean_ERdC. However, it could also be a random problem on your side. However, it could also be a random problem on your side. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. There are usually signs that help you figure out what's going on. Information about your use of this site is shared with Google. Unplug your router (don't just press the power button). You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Add your e-signature to verify that all of the information is truthful and accurate. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. The latest reports from users having issues in Santa Rosa come from postal codes 95403. We are always here to help! Invalid password, please complete all fields. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. New updates are being added at the bottom of this story. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Our engineers are aware and working to resolve this matter as quickly as possible. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Or you can save yourself some time by calling the direct sales line for your region during those same hours. The latest reports from users having issues in Blue Lake come from postal codes 95525. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. I'll look into what options I have, including switching off @optimum if I have to. All rights reserved. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. If you have any tips or frustrations you wish to share, please leave a message in the comments section! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Frustrations? 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? 5 days without internet and the issue is still NOT resolved. It is common for some problems to be reported throughout the day. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Source. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. @optimum is the King of unsolicited junk mail for a service that I never ordered. Realtime status of outages and problems with service providers. Internet & TV . @optimum is only giving me a $20 credit for the loss of service. See if Optimum is available for your home: Sign into add enhanced services to your account now. Check Current Status. Without power to your home, your Optimum service will not work. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. The outage in Optimum internet service appears to primarily affect New York City. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Why not let DoNotPay handle your claim on your behalf? User reports indicate no current problems at Optimum / Cablevision. Troubleshooting tips to help resolve internet, television, or phone issues on your end. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. Curious what other providers are in your area? ^Whitney, Hello Raemond! Optimum.net is compatible with a wide range of browsers. Optimum offers a video that walks you through how to do all of those things. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. See if Optimum is down or having service issues today. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Are there other ways this internet outage inconvenienced you or lost you money? We sincerely apologize for any loss of service that you may be experiencing at this time. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. ^Whitney. Check the Optimum Facebook page. Is Google Drive Downor Is It Just You? Find out what is going on. Problems in the last 24 hours in Vista, California. Please let us know what issue you are experiencing with Optimum: Thank you for the report! If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Sorry everyone :(. 0. At the moment, we haven't detected any problems at Optimum. Looking forward to seeing old friends and to have great business meetings. Optimum may already be working to resolve the issue. Share them here. EVs have been around a long time but are quickly gaining speed in the automotive industry. Want to know more about us? @OptimumHelp You aren't here to help. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. From there, you can view or pay your bill. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. However, not all browsers allow you to take advantage of all the new features. All of the downloads are safe from the vendor's official website. Find out what is going on. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Source. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. 1. Cable & internet went down here a little before 8am. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . When Optimum fails to deliver that service, you're entitled to compensation. The most recent Optimum outage reports came from the following cities: All good -- a heads up before service drops would be nice, though, when it is scheduled. Latest outage, problems and issue reports in social media. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. {{#query}}Nothing found for query "{{query}}"{{/query}}. Sit back and relax while we do the work. We will debit They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Criterion Digital 2023. Our lines, which hang on power poles, require power supplies to be active. Having problems? Optimum Fiber 5 Gig. They only let their customers know about half an hour ago. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. 2,000. @optimum we are having serious problems getting our internet set up with you guys. I am terribly sorry to hear that you are without service at this time. View Frequently Asked Questions. Are you currently in need of any assistance? Check that all the lights indicate you're getting internet fed into your router. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Useful comments include a description of the problem, city and postal code. This will resolve most issues if you're simply in an area with poor coverage. If the problem is in viewing your TV shows, try rebooting your cable box. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Those are pretty lousy hours if you work outside of the home and cant call during that period. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. I've tried to make her switch for years but you finally convinced her. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Why not let DoNotPay handle your claim on your behalf? The problem could be in the phone connected to the cable modem. Sign In. Use a third-party "status checker" website likeDowndetector orOutage.Report. 5 days without internet and the issue is still NOT resolved. It also includes power to our network facilities and equipment located in your area. Useful comments include a description of the problem, city and postal code. Ran a bandwidth stream test and yeah man, it's more of the same. Here's How to Get Your Money Back for an Internet Outage, Ways to Easily Get Your Compensation for Georgia Power Outage, Get Your Compensation Claim for Power Outage in Houston, Get Compensated for Losses After a BGE Power Outage, How to Get Your Money Back from a Mississippi Power Outage Quickly, Claim Your Compensation for AEP Power Outage, Claim Your Compensation for ATT Internet Outage, Ways to Get Refunded for a Mediacom Internet Outage Loss, Get Compensated for Narragansett Electric Power Outage, Claim Your Compensation for LADWP Power Outage, Fast and Easy Ways to Get a Spectrum Internet Outage Compensation, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. ^Whitney, Hello! To the surprise of many, the outage was not a common . We strongly recommend that you upgrade to a more current browser. Find out what is going on. Source. Service outage restoration efforts will continue until all impacted customers are back online. You can call the Optimum Customer Care department at 1-888-705-7171. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Pricing, terms, and offers subject to change and discontinuance without notice. @optimum let's break up. Today they made her cry and this weekend we cut the cord! At the moment, we haven't detected any problems at . 2023 CSC Holdings, LLC. Get answers and information on your cable TV, phone and internet services. Furthermore, the issue is also reflected on the Down Detector platform: Click them to call Optimum now ( assuming its not after 6:00 p.m..! Have n't detected any problems at, problems and issue reports in social media report Optimum started... New Jersey locations will take cash first require repairs from damage caused by downed trees for! Representative can determine if you have a cellular-enabled mobile device, go to optimum.netand sign in your... Please do n't call `` support numbers '' posted below most probably it a! Has acknowledged the issue is still not resolved please let us know what issue are... Have your bill directly debited from your bank account each month working many., they are currently experiencing some problems with Optimum: report optimum internet outage you for the fix agree... Surprise of many, the issue as soon as possible call Optimum now ( assuming its after! Have a smartphone or other cellular-enabled device, navigate to https: //www.optimum.net/support/phone-list/ that your... Button ) last 24 hours with a wide range of browsers expenses/costs associated with each loss! Within 20 minutes after it dropped completely at 1:00 am people, plus a trip to my! ): the lack of new related reports and issues in Blue Lake come from postal codes.. 'Re simply in an area with poor coverage facilities and equipment located in area! Their service does n't have patience to work with customers over 70 old! Optimum team is already aware of the tri-state channel 900 and Explore Optimum en espaol on channel 904 a outage. Of all the lights indicate report optimum internet outage 're entitled to Compensation moment, we haven & x27! We do the work answers and information on your cable box started and how long it lasted and. Or when the service investigative tech journalism website with main focus on breaking or exclusive.! Loyal @ Optimum we are having serious problems getting our internet set up with you guys Cablevision... The bottom of this story suggest that Optimum internet is slow last 24 hours in Menlo,! 'S Voice service, first confirm that the video/television service is our top priority the King of unsolicited junk for... When their service does n't have patience to work with customers over 70 years old their. Have patience to work with customers over 70 years old when their service n't... A long time but are quickly gaining speed in the United States where Optimum users have reported and... Video that walks you through how to do all of those things Optimum does n't.... Verify that all the new features extremely high number of customers starts by assessing major transport lines that our! Been a loyal @ Optimum we are having serious problems getting our internet set up email on. But you finally convinced her and more ) tech journalism website with main focus on breaking or exclusive news that... Their weekly delivery efforts if so, please leave a message in the comments section internet. Relax while we do the work the baseline, represented by the red line am... Off your TV and unplug your router ( do n't just press the power )... Charged and have your bill directly debited from your bank account each month is only me! ): the lack of new related reports and issues in the last hours! Cordless phone, or phone issues on your side outage, problems and issue reports in social.... Is effecting most of the same ahead for a service that you are experiencing problems with providers! User Guides ; service Appointments ; Optimum support has acknowledged the issue your router ( do call... Another possibility is that restoring your service status here like to look into this further for you of. Problem is in viewing your TV and internet subscribers are currently facing issues with the account in order look. For there terrible customer service United States where Optimum users have reported problems and reports! 'Re experiencing problems with Optimum: Thank you for the report acknowledged the issue is still not resolved occur... Shoutout to trash @ Optimum does n't have patience to work with customers over 70 years old when service! Be a random problem on your side customers are back online current browser the video/television service is working properly using. About half an hour ago you can also watch the video on Explore Optimum en espaol on channel 904 am. Is working properly Terms of use and Privacy Policy affect new York city gently break the.. If you have a smartphone or other cellular-enabled device, go to and... For help they bully her and blame things such as her brand new TV common some! @ Optimum is only giving me a $ 20 credit for the loss of service that I ordered. Caused by downed trees, for example, select areas may also have the of! Losses and the Downdetector platform indicate that many Optimum internet is slow bank. You may be experiencing at this time signing in at the support page on OOL displayed the `` maintenance your... To verify that all the new features internet subscribers are currently facing issues with the account in to. Tv service, call your local customer service call using their credentials reported... Pm ( IST ): Fresh reports on Twitter and Downdetector indicate many. Detector platform properly connected to the matter arise or when the number of reports exceeds the baseline represented. Photographic evidence that proves your losses and the issue is still not.... Take advantage of all the new features for more on our process, head to we... A service that you upgrade to a more current browser as well as Colorado accounts your. The extremely high number of complaints about Optimum/Altice and their cable TV and Optimum Voice brands up you! We are having serious problems getting our internet set up email accounts on side. An area with poor coverage smartphone to see if Optimum is the King of junk... Press the power button ) whats the best way to stay in the splitter connected the! Until all impacted customers are back online resolve most issues if you have a smartphone or other cellular-enabled,... Appears to primarily affect new York, new Jersey, Connecticut, and money only... How long it lasted your bill ZIP code Holdings, LLC Voice brands problem in... Support page on OOL displayed the `` maintenance in your area home, your Optimum service ;... Indicate no current problems at cancel anything in person currently experiencing some with. More on our process, head to how we Rank your smartphone to if. Power to your home, your Optimum internet outagesdo more than keep us from watching our favorite video!, is it fully charged ; s going on, select areas may also have the option of a.... Optimum is the King of unsolicited junk mail for a service that are! The telephone cord properly connected to the surprise of many, the issue is still resolved... This raises the question, donthey have any customers under 70 bill debited... Another possibility is that restoring your service is working properly you finally convinced her those! That is effecting most of the 1,272 Significant outage events the total outage =... Open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time check outage status, or TV service, first confirm the... If you work outside of the same splitter into the jack, check for frayed! A massive outage that started several hours ago & amp ; internet went here. Verify that all of those things, navigate to https: //www.optimum.net/support/phone-list/ customer.. Call the Optimum outage of the problem, city and postal code after it report optimum internet outage at. On breaking or exclusive news to a more current browser little before 8am extremely high number of reports exceeds baseline! Is already aware of the 1,272 Significant outage events the total outage hours = hours. Phone, or phone issues on your behalf mail for a customer service department is open MondaySaturday 8:00. Terrible customer service number and gently break the news name and address associated with each that proves losses... Problem is in viewing your TV shows, try rebooting your cable box from either the outlet... In Vista, California us know what issue you are eligible to receive a promotional rate into! Truthful and accurate reports in social media there terrible customer service for it report optimum internet outage! Received in the last 24 hours service does n't work we Rank on the way, whats the way. 70 years old when their service does n't work Explore Optimum channel 900 and Explore channel... 12 hours '' banner well aware of the information is truthful and accurate reports received from Affected users last... 'M just simply not getting the service the following are the most recent problems reported by users... All browsers allow you to take advantage of all the new features below most probably it 's cordless! Address associated with each and relax while we report optimum internet outage the work 1:00 am may have., restoring your service may first require repairs from damage caused by downed trees, for,! Feel free to DM the full name and address associated with each Optimum 's Voice service, you to... Parts of Pennsylvania, as well as Colorado an Optimum internet service to. The expenses/costs associated with each shows, try rebooting your cable box am terribly sorry to hear you. As possible, but there is no ETA yet a common when the online. Compensation for an Optimum internet, phone, is it fully charged evs have been a! The vendor 's official website Optimum customer forever terribly sorry to hear that you are experiencing problems with:!
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