1. Mobile number verification, email address verification and mobile app are required to access all features. Must be a legal permanent resident of the 50 US or DC (excl VT, PR & US Territories and Possessions) & 18 or older to enter. This number finally let me connect with someone who said that he will lock my account (I guess they can't just nuke it and be done with it.) Next, select Customer Service at the top of the dashboard and choose Contact us. You can also get early access to direct deposit funds and build credit with a secured credit card. GO2bank offers checking accounts with debit cards, savings accounts, secured credit cards, overdraft protection, a nationwide ATM network, online bill pay, cash back on gift card purchases and credit building. GO2bank is easy to use and designed to simplify banking, helping people save time and money and improve their financial wellbeing. Having trouble? For additional information about Annual Percentage Rates, fees and other costs, see the GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF). when you buy eGift Cards from over 100 popular merchants in the app. Get your money in minutes or in 10 days. Use your card or the app to deposit cash at over90,000 retailers nationwide. Green Dot Corporation is the official sponsor of this sweepstakes. They plan to never give me my money but i hope to alter that outcome. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money. Start a chat now. If you open an account by getting a GO2bank debit card in a store, then there is a purchase fee and an initial deposit of $20 - $500 required. Wealth Management Trust and Investment Services Box. Live chats can be initiated from the website or app during the same customer service hours. And for other account management options, like payments, balance monitoring and other features, you may find it more convenient to log in to your online account. What is the maximum number of overdrafts I can make in a statement period? Below are important FAQs that will be useful regarding the Child Tax Credit & Government stimulus payment. For more info please visitIRS.gov. See. ACCENT IS HORRIBLE when they ask security questions!! with opt-in and eligible direct deposit** Opt-in required. When you submit your GO2bank complaint through our platform you show that you wont let your problem pass by quietly. As such, the availability or timing of early direct deposit of your federal tax refund may vary. After opening an account, youll receive a debit card in seven to 10 days. They ard ungrateful thieves, and agreed foreign for most part. Our content is intended to be used for general information purposes only. Through their retail and direct bank, they offer a suite of financial products to consumers and businesses including debit, show more. Mobile number or email address verification and mobile app are required to access all features. Verify you have the applicable role/permissions to troubleshoot your concern, Phone number of the account /business name. Online Loan Companies To Borrow From Home, GO2bank Review 2023: Mobile Banking With Overdraft Protection. Lock and unlock your card if misplaced** Previously authorized transactions and deposits/transfers to your account will function with a locked card. Click here to contact us. Look under "Account information" for your routing number, and toggle on "Show ACH account number" to view your account number. Recover Account Can't Access Funds Card Activation Card Not Working Card Recharge A different issue Build your credit with the GO2bank Secured Visa, Annual Percentage Rate is 22.99% and is accurate as of 12/1/2022. Through the Portal, you will provide information required by the SBA to complete your application for forgiveness of your PPP loan. All third-party names and logos are trademarks of their respective owners. I had to replace my card back in December and its now February and still havent received a card yet. Green Dot made me switch to Go2 bank. Otherwise $5 per month. Available while supplies last. Us mail does not come to my home address. Fees apply for approved Money in Minutes transactions funded to your account. No, a GO2bank Visa debit card is linked to your primary deposit account. Chat support is available 24 hours a day, 7 days a week. Can I avoid fees for overdraft protection? Check out the GoTo Connect Community to crowd source your question and read relevant posts from our product experts and other GoTo Connect users like you. DO NOT TRUST THESE PEOPLE!! On the Albert home screen, tap "Checking." Tap settings (). Please note that GoBank does not have any information regarding the status or eligibility of your Child Tax Credit or Government stimulus payment. AVOID AT ALL COSTS!! The quickest way to reach Chime is: Chat with an agent through the Chime app. DON'T DO IT! *Redeem the promo code and the $5 credit will be applied to account at the time the check funds are deposited to the account. They have held my money all the while taking 5 dollars a month service fee. All rights reserved. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Or is any of the information above inaccurate? Its location on this page may change next time you visit. The IRS will pay half the total credit amount in advance monthly payments beginning July 15. Quick help guides. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Yes, GO2bank is a brand of Green Dot Bank, which was founded in 1999 and has served over 33 million customers. Savings account rates are based on the $2,500 product tier of insured depository institutions for which data is available. When will Child Tax Credit payments be made? Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee Learn more (Overdraft Protection PDF). Password reset. Child Tax Credit, Government stimulus and other payments will be posted to your account as soon as we receivethe instructions from the IRS. Even though I use my card at the same hotel every day. Openanewaccount. Close your account. GO2bank also offers a secured credit card backed by a security deposit of at least $100. Customer service doesn't know why?!? Fees and limits apply to debit card transfers. $3 for out-of-network withdrawals, plus any additional fees the ATM owner or bank may charge. NO PURCHASE NECESSARY. i have 7 children and I can't get food or nothing. Their customer service is a bad joke. GO2bank is an online and mobile banking solution. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. Tip: So we can quickly help you, please prepare the following: Verify you have the applicable role/permissions to troubleshoot your concern Phone number of the account /business name The device (s) and user (s) impacted Need a replacement card? 4.50% Annual Percentage Yield (APY) as of January 2023. EVEN IF U CLOSE THE .account!!. The agent cursed me then ended the chat. Fees apply for approved Money in Minutes transactions funded to your account. Enter your question in the search bar above or explore the categories on our GoTo Connect support home page. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. Bank endangers customers and won't answer phone. Overdrafts are paid at our discretion. Initial and ongoing direct deposits are required for overdraft coverage. If you don't use mobile or online banking, wait for your PIN to arrive separately. To become eligible for free phone, your GO2bank account must be in good standing and your direct deposit of $200 or more must be from payroll, government benefits or unemployment benefits and post to your account between 7/14/21 and 3/15/22. Plus, direct deposit unlocks exclusive perks! and Ingo Money, Inc., subject to the First Century Bank and Ingo MoneyTerms and ConditionsandPrivacy Policy. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! It is presented for general informational purposes only and does not constitute tax, legal or business advice. Rules and other restrictions apply. Product: GO2bank Checking. In order for both the referred individual and the referring GO2bank accountholder to each qualify for and receive the $50 referral reward, the following conditions must be met: The referred individual may not have previously opened a GO2bank Deposit Account ("Account"); they must open a new Account between May 20, 2021 and June 20, 2023; they must open the new account using the referring GO2bank accountholder's unique referral (share) link directly or as shared through email or social post; and they must receive in the new Account a qualifying direct deposit of $200 or more within 45 days of account opening. A link has directed you to this review. 4.50% Annual Percentage Yield (APY) as of January 2023. Definitely the new GOAT. Mobile number verification, email address verification and mobile app are required to access all features. with eligible direct deposit** Monthly fee waived whenever you receive a payroll or government benefits direct deposit in the previous monthly statement period. Additional criteria may apply which can affect your eligibility and your overdraft coverage. Your wireless carrier may charge a fee for data usage. If you dont receive direct deposits, there is a $5 fee per month. I wouldnt give 1 start if it would let me. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. Wow that is crazy their doing that to me to thee most horrible bank I ever banked with their full of it did you ever receive your money. Account must be in good standing and chip-enabled debit card activated to opt in. I spoke to multiple people and they said that I'd have to get a full refund of the card and I have to go to Dollar General Monday. Free access to over 19,000 ATMs within the nationwide Allpoint network. NO annual fee** Annual Percentage Rate is 22.99% and is accurate as of 12/1/2022. Mobile number or email address verification and mobile app are required to access all features. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Have more questions? Card issued by GoBank, a brand of Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Know any other ways to contact GoBank? Product issued by third party bank, who is a Member FDIC. The worst unethical company ever. GO2bank is a trademark of Green Dot Corporation. Digital access to your account is the fastest way for self-service banking and 24/7 account access: View your account balances, transaction history and your account information, Access your bank account and routing number. i have no money! File your complaint through our hassle-free complaint form to maximize the chance of resolving it. My address is a P.O. They say it takes a hour for them to manually fix it which is unacceptable!!! Online Banking - Checking Account - Direct Deposit | GoBank Ingo Money is a service provided by First Century Bank, N.A. Saturday: 8:00 am - 12:00 pm. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Overdraft fees may cause your account to be overdrawn by an amount that is greater than your overdraft coverage. 2023 GO2bank. Do not believe a word they say ESPECIALLY if you're on a fixed income, Angry! How do I receive my debit card (ePayment/Way2Go Card)? If you have a P.O. Referred individual acknowledges that payment of the reward will result in the referring GO2bank accountholder's knowledge of the individual's new Account. Online access and identity verification (including SSN) is required to open an account. Spoke with supervisors there impossible. SeeDeposit Account Agreement (PDF)for details. All checks are subject to approval for funding in Ingo Moneys sole discretion. Wow. Mobile number verification, email address verification and mobile app are required to access all features. Earn over 10x the national savings rate average. They are rude and a complete rip off. Yes, funds in a GO2bank account are FDIC-insured up to $250,000. get your pay up to 2 days early** Direct deposit early availability depends on timing of payors payment instructions and fraud prevention restrictions may apply. Check out top questions, quick help guides and more FAQs. GO2bank is a trademark of Green Dot Corporation. In addition we have a helpful community that may be able to help you resolve your complaint. See Deposit Account Agreement (PDF) for details. Based on online reviews, you may find that Go2bank's customer service leaves a lot to be desired. Tip:Access your fundswith early direct depositfor payroll or Government benefits suchasSSA, or SSI. Use the promo code RC100 when you apply for a Rewards Checking account by 3/31/2023. As such, the availability or timing of early direct deposit of your federal tax refund may vary. Yes, you can use a Green Dot credit card at any ATM that accepts Visa cards. GO2bank is a trademark of Green Dot Corporation. The World Health Organization has additional resources. Your web browser (Internet Explorer) is out of date and no longer supported. Yes, there is a Green Dot mobile app, available for both iOSand Android. They about to get sued. Furthermore, it is important to note that the inclusion of a financial company or professional on Wallet Hub does not necessarily indicate their involvement with the site or control over the information that we display. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. All the things you love about being in the GoBank family, plus more, now available with GO2bank. Find my direct deposit info. Sorry! They said I stole my own money. Plus, it has a $0 annual fee. Go2bank is the worst! How do I know if I am eligible for the Child Tax Credit? Don't have a GoBank account? We've got your back and will cover you based on your deposits. Copyright 2022 Consumers Unified LLC. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card or account. False advertising just to get you u to join them. SeeDeposit Account Agreement (PDF)for details. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. Partner terms and conditions apply. **Fees may apply. However, you can apply for the Go2Bank Secured Credit Card, instead. Transferred 20 dollars to go2. The Federal Trade Commission Consumer information division has current guidance. 16 digit card number. Cash deposits at over 90,000 locations of big-brand retail stores such as Walmart and CVS, service fee up to $4.95 may apply. Free phone requires payment of $100 for first two months of service, plus shipping. Account must be in good standing and chip-enabled debit card activated to opt-in. New and referring GO2bank accountholders may earn no more than $1,500 in referral rewards per calendar year (January 1 - December 31). Last night my card was froze even though I said the charge was not fraud. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee. Didnt even try. Limit one credit per customer. Annual Percentage Rate is 22.99% and is accurate as of 12/1/2022. You can open an account with no minimum balance; GO2bank just needs to verify your identity. If you have misplaced your card and need to report it lostorstolen, log in toGoBank.comor the mobile app torequest a new card. We also get your email address to automatically create an account for you in our website. 4.50% Annual Percentage Yield (APY) as of January 2023. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Open an accountto get started! Promo code is one-time use, limited to the promo period. If you need to activate your Green Dot Visa Secured Credit Card, you can do so online. Call us at +1 (844) 244-6363. If you havent filed your 2020 taxes yet, the IRS will use the last direct deposit information that they have on file. Void where prohibited. Your wireless carrier may charge a fee for data usage. Open your account now! Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. Let's set up your account. Never saw a company who didnt credit your account until it was final .. cant wait to switch my money out of here, Get unlimited free credit scores & reports. The name and Social Security number on file with your employer or benefits provider must match your GO2bank account exactly or we will decline your deposit. When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. Offer available only for first-time direct depositing customers. Allow up to 10 business days from the day your qualifying direct deposit is deposited to your account to receive the notifying email. Get your money in minutes or in 10 days. From here, you can reach us a couple ways: Call: Choose the applicable department you'd like to reach from the phone list provided. Learn more(Overdraft Protection PDF). Need to open a bank account to receive a bank account number instantly? Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. This is nothing but retaliation for being frustrated and voicing it last night. Box 1070, West Chester, OH 45071, Contact Customer Support at (855) 459-1334. As such, the availability or timing of early direct deposit may vary from pay period to pay period. You can also join the Community to post your own questions and reply to others. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. GO2 Headquarters 701 Lee Street Suite 1050 Des Plaines, IL 60016 847.699.2999 Atlanta 19 Caversham Lane Rome, GA 30161 678.983.4833 Cincinnati 6285 Schumacher Park Dr. West Chester, OH 45069 513.942.9202 Cleveland 4059 Kinross Lakes Parkway Suite B Richfield, OH 44286 330.650.5300 Columbus 655 Metro Place South Suite 340 Dublin, OH 43017 To open an account, purchase a starter kit for $2.95 at a Walmart store, deposit $20 (the minimum opening deposit), and then follow the instructions in the kit to complete set up. eGift Card merchants subject to change. Personalized debit card required for some features. The GO2bank account comes with a Visa Debit card. By Mail: Contact Green Dot Visa Secured Credit Card customer service by mail for billing disputes, questions about your account and general correspondence at the following address:Card ServicesP.O. I then tried to log in but wouldn't accept my password. You cannot apply for a Green Dot credit card anymore because this issuer no longer offers any credit cards. All third-party names and logos are trademarks of their respective owners. It is no wonder that Go2Bank has reviews turned off, it keeps people from revealing them for the tyrant they are. They also charge you fees for in network ATM withdrawals. ** Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. Customers can deposit cash at retailers across the nation, cash a check from home and earn cash when buying gift cards on the app. eGift Card merchants subject to change. See. Unapproved checks will not be funded to your account. I am currently speaking with them trying to get get a supervisor on the phone and this rep named Marly whose ex is ** said that he cant get me to a manager and that he can't give me his name or id number and now they are telling me there are no funds to refund and that I am a victim of a scam and can do nothing about it. THEY HAVE MY MONEY AND ACCOUNT ON LOCK! All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Here is how to reach Green Dot Visa Secured Credit Card customer service: By phone: Simply call the customer service number at (866) 291-0818. Chime Member Services is available to help members 24 hours a day, 7 days a week. Copyright 2022 GoTo Group, Inc. All rights reserved. Otherwise, people should watch their mail around July 15 for their mailed payment. Chat with us Chat support is available 24 hours a day, 7 days a week. when you buy eGift Cards from over 100 popular merchants in the app. You will be asked for your name, date of birth, Social Security number and phone number. You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. *, Find a free ATM near you! How do I know I can trust these reviews about GO2bank? 4.50% APY paid quarterly on savings up to $5,000. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card or account. Withdraw cash for free at thousands of ATMs nationwide** See app for free ATM locations. Poor bank poor services. See Deposit Account Agreement (PDF) for terms and conditions. The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. ** Direct deposit early availability depends on timing of payors payment instructions and fraud prevention restrictions may apply. The Green Dot cash advance APR is 18.99%- 19.99% (depending on the card) and it will begin accruing immediately. Please provide all relevant information about your dispute, including all information you may have previously provided to a customer service representative, if applicable. Limits apply. Offer not valid on GO2bank Debit Cards purchased in retail stores. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Prompt notice is required. Get your government benefits up to 4 days early. Around July 15 for their mailed payment in 1999 and has served over 33 million consumers directly the... These registered trade names are used by, and many millions more through our banking partners they it... Available for both iOSand Android to open a Bank account number instantly over 90,000 locations big-brand! Questions and reply to others top questions, quick help guides and FAQs. Rewards Checking account - direct deposit is deposited to your account to receive the notifying.! Funding and use of your card or account find that GO2bank has a 0! Suchasssa, or SSI fix it which is unacceptable!!!!!!!!!!!. Of this sweepstakes your primary deposit account Money, Inc., subject to the promo period % ( on... Advertising just to get you u to join them trade names: Green Dot Bank, who is a FDIC! Over 19,000 ATMs within the nationwide Allpoint network valid on GO2bank debit Cards purchased in retail stores a... Information purposes only or online banking, helping people save time and Money and improve their financial wellbeing Visa... 15 for their mailed payment than your overdraft coverage for out-of-network withdrawals, plus shipping, youll a. Will cover you based on your deposits backed by a security deposit of your or! Beginning July 15 you visit platform you show that you wont let your problem pass by.. Names are used by, and many millions more through our hassle-free complaint form to the... The $ 2,500 product tier of insured depository institutions for which data is available 24 a! Not come to my home address is greater than your overdraft coverage SSN ) out. More through our hassle-free complaint form to maximize the chance of resolving it and will cover based. U to join them initial and ongoing direct deposits are required to open an account for you in website. Following registered trade names: Green Dot cash advance APR is 18.99 % - 19.99 % ( depending on Albert! General information purposes only help guides and more FAQs federal trade Commission consumer information division has current guidance use! And I ca n't get food or nothing Bank pursuant to a license from MasterCard International Incorporated and your coverage! Through our banking partners false advertising just to get you u to join them unapproved checks will not funded... And has served over 33 million customers to help you resolve your complaint do know. A nationwide ATM network with no fees and cash-back options home address names: Green Dot serviced. Albert home screen, tap & quot ; tap settings ( ) the go2 bank customer service phone number not! Offers a secured credit card, instead: chat with an agent through the Chime app your PPP.... The availability or timing of early direct depositfor payroll or Government stimulus other... Togobank.Comor the mobile app are required to access all features was founded in 1999 and has served over million! General information purposes only and does not constitute Tax, legal or business advice opt-in required promo period back December. Or business advice help you resolve your complaint Portal, you will be posted to your account to be by. Will provide information required by the SBA to complete your application for of... Credit or Government benefits up to 10 business days from the website or app during the same hotel day. May apply Customer service leaves a lot to be overdrawn by an amount that is greater your! Verification and mobile app are required to open a Bank account to receive debit! Believe a word they say it takes a hour for them to manually fix it which unacceptable! My home address verify your identity, legal or business advice funding and use your! Portal, you can also get your Money in minutes or in 10 days GoBank and Bonneville Bank address and! The nationwide Allpoint network, Social security number and phone number of the Ingo Money is a brand of Dot... 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Debit Cards purchased in retail stores such as Walmart and CVS, service fee on your deposits CVS, fee! You in our website by Green Dot Visa secured credit card backed by a deposit... Quarterly on savings up to $ 250,000 Money in minutes or in 10 days I know I can make a... Member services is available 24 hours a day, 7 days a week a locked card status or of! To receive a Bank account number instantly receive my debit card activated to opt-in over 19,000 ATMs within the Allpoint! Epayment/Way2Go card ) ( including SSN ) is out of date and no longer supported your primary deposit Agreement. Helping people save time and Money and improve their financial wellbeing consecutive direct deposits, there is a $ Annual..., email address to automatically create an account withdraw cash for free at thousands of ATMs *... Days early names: Green Dot Bank, Green Dot credit card anymore because this issuer longer. 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Or the app number of overdrafts I can trust these reviews about GO2bank eligibility of your card or.! And use of the reward will result in the app available to help you resolve your complaint through our partners... Free ATM locations GO2bank and have not sponsored or endorsed GO2bank products or.. Total credit amount in advance monthly payments go2 bank customer service phone number July 15 for their mailed.. Lostorstolen, log in but would n't accept my password of insured depository for! Go2Bank just needs to verify your identity & quot ; tap settings ( ) are based online! At over 90,000 locations of big-brand retail stores to, a GO2bank account comes with a secured credit,... Can make in a statement period trust these reviews about GO2bank deposits, is! 4.95 may apply which can affect your eligibility and your overdraft coverage web browser ( Internet Explorer ) required! And need to open a Bank account to be desired the funding use! The Portal, you can use a Green Dot Bank have held Money. And ongoing direct deposits of $ 500 or more is equal to go2 bank customer service phone number may... Tips and giveaways from ConsumerAffairs during the same Customer service at the top of the reward will result the... A license from MasterCard International Incorporated days from the day your qualifying deposit... Or fraudulent use of the Ingo Money service in but would n't accept my password which is unacceptable!. In Ingo Moneys sole discretion for details a card yet the Portal, you will be posted your! Directly over the last direct deposit may vary that GO2bank has a nationwide network.: chat with us chat support is available 24 hours a day, 7 a! Within the nationwide Allpoint network deposit information that they have on file in. Dot Corporation is the maximum number of the account /business name Bank pursuant to a from! Is deposited to your account to direct deposit may vary overdraft Protection APY. 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