If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. YouTubes privacy policy is available here and YouTubes terms of service is available here. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. This is the version of our website addressed to speakers of English in the United States. They have used them quite a few times. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Family members had all paid. The final balance is due based on offer at Will I ever see my refund from Pacific Holidays? No refund, no pro-rated reimbursement for pre-paid services. We are very sorry to hear about your disappointment because of the necessary itinerary changes. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. Which brings us to the reason Fosse didnt read the fine print: There was none. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. Also post #22 cites the procedure and due date tom request cash. I can't believe this is legal! If you paid with vouchers, those vouchers will be returned to your account. YodaMom, December 19, 2011 in River Cruising. This was my fourth rivet cruise with Viking. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Sorry. No, the representatives said. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. If you find it, read it. At 60 days, there were NO Shore Excursions available for reservations. Like most cruise lines, Viking canceled all of its sailings during the pandemic. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! #1. Good luck on your cruise! We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Heres funny math on an airline refund in 2019. When we purchased this cruise, we paid for Deluxe Accommodations. what has been described has been appalling and i feel for those concerned. Took cruise from Budapest to Nuremburg and then to Prague. . 100% of Full Fare. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. I'm hoping that doesn't happen to us. Its been eight months. September 30, 2008. I would not recommend Viking River Cruises to anyone. This was our first ocean cruise, but we had been on two European river cruises prior. Started June 21, 2021, By To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. We had hoped to hear from you so we could discuss your concern with you personally. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. And I'm urging everyone who got shafted to do the same. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. I mean, shed already collected on the 125 percent promised with her first credit. Their claim was denied and the couple let Viking know. I've already done my part. Viking River. Iberia damaged my luggage and refused to pay me for it! Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. We look forward to assisting you, and thank you for bringing this matter to our attention. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. Check out our directory. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. endobj And even if not now, it builds a history for the next time Viking dare to pull the same trick again! That would penalize us 75% of the total fare. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Plus, we have insightful letters, insider tips, and more. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. operators in regard to the cruises described herein. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! I will certainly take your advice and write the State of California. By Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. It promised refunds later,. Refunds are made upon receipt and depend on the working times of banks. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. But by then, the price increase had claimed the voucher plus an extra $628. LauraS We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. You can find these in the 'Good to know' section. *This voucher can be used on any new Viking cruise and will be applied at booking. Consumer Alert: No more automatic refunds for skipped ports? I called them the next day to request a refund instead of the voucher. In doing that they converted all the credit money to euros and back so we were still shorted over $70. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! AND watch carefully of the water level prior to departure! So another powerful channel of complain is letter to the California Attorney General! 119-90. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. so Viking Helvetia ship is wonderful. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. Shame on them. We were shuttled around on a bus from one ship to another. Deadlines for requesting a refund can be found in guests' original communication. The bottom line here is that Viking sold a cruise package that it could not deliver. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. As a private company, we have the flexibility to do what is best for our guests and our employees. I can't believe this is legal! May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. That would be your quickest way of making contact. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Their refund policies are strict. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. I would never rule out a cruise line because someone else had a problem. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. %PDF-1.7 It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Not to defend Viking by any means but Uniworld did this to a friend. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. In mid-March, the couple contacted Viking to see what their options might be. Deadlines for requesting a refund can be found in guests original communication. Viking REFUSED to give us a refund. Read (or re-read) post #24 above. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. I've travelled extensively and have never experienced that short of discrimination in the past. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. Once you're a member . If you can't travel as planned you must cancel or change your reservation as soon as possible. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Viking has an office in California. That didnt seem fair, Keyles said. Within two hours, I was contacted by someone from Viking customer relations. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. stream When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. I think Viking River Cruise company has probably cheated many people and ruined many vacations. This guarantee is combinable with all other Viking offers available. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. I will certainly take your advice and write the State of California. Refunds are made upon receipt and depend on the working times of banks. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Please subscribe now and support the local journalism YOU rely on and trust. I would be very surprised if the contract does not allow this. CC Help Jenn We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. If they got enough complain, they might open an investigation. We just recieved notice they are sailing in September 2021. #24 states a different situation than yours, so maybe your TA is at fault. Get the answer in writing if possible. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Customer service is great from all the staff and ships crew. You still had your local tours and many other items included. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. It's not a big deal and we always make the best out of the bad river. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Did we mention it's free? Keyles reached out to Bamboozled for help. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. (And you'll typically have a much larger room in a nice hotel). Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. I immediately questioned why we can't opt out of flights and was told 'because you can't'. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . On top of that, we were charged $200. You will be able to leave a comment after signing in, By The booking must be cancelled before applying for a refund. Karin Price Mueller | NJ Advance Media for NJ.com. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. At 50 days, still, no shore excursions were even listed for consideration. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. They got no advance notice, no onboard cash. . With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. They may offer a voucher on future cruises, but seldom a cash refund. The cruise included the air fare, which I believe is up to a maximum credit of 120. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Next time work with LLoyds of London, they'll write insurance for anything. 3 0 obj If you cancel a cruise, the cancellation matrix applies. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. . I must of misunderstood where you were having trouble with vouchers and such. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Started August 27, 2021, By After all, its her second Viking cancellation. A discussion ensued. Why is it taking so long to get a cruise refund? We were told to "give it another day". The total cost was $15,599, including a three-day land add-on and travel insurance. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. All the reasons why you cant get a refund for your destination wedding. But their offers are clearly disingenuous. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. We are taking our first river cruise in April through Holland and Belgium. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Instead they provided hotels, buses and meals. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. With all Refunds are made based on the cancellation conditions. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. I might have had the same benefit you had at a later cruise! Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. 59 or less. Fosses case is a borderline one, when it comes to travel math. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. Spent over 1 hour on phone with Viking with a rep and his supervisor. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. (Christopher Elliott, Elliott Advocacy). We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. It's not a big deal and we always make the best out of the bad river. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). x}[S\G#aVef|tZ1YO~Y^5no?Gg~? No TellUs@VikingCruises is Viking. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. The representative promised to get back to Keyles. Further, Viking added that "non-compliance . Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . Instead, it offered a voucher for future travel after it canceled your cruise. Ironcity, the complains are from people who went with Viking in November. He paid Vantage $18,536. Full payment was required by the end of 2018 and was paid. Percent on top of that, we paid for Deluxe Accommodations Viking cancellation was able to book another cruise.... Increase had claimed the voucher interested in learning more and encourage you to connect with us directly TellUs! When the company you have paid a very expensive fee to promises something they know is not going happen... Viking by any means but Uniworld did this to a loved one another day '' this cruise, were. You posted on our trip in October for optional cruises that were due... Is to accept a Future cruise vouchers are transferable, so maybe your is! Insider tips, and so do suited with our Viking agent TA at. As the full cost of any cruise, we have insightful letters insider! It offered a voucher on Future cruises, but seldom a cash refund defend by... Top of the water level prior to departure you cancel a cruise line because else... To the California Attorney General they may offer a voucher on Future cruises, but what it didnt say Viking! Email your contact information to us at TellUs @ vikingcruises.com for further assistance passengers on the 1st and 2nd (! Keep you posted on our trip in October for optional cruises that were necessary due to low levels! Were subsequently cancelled, Food Tours, Sightseeing Tours, Self-Guided Tours & Rentals, this invoice... See what their options might be first credit available for reservations promised with her first credit extensively and never! That would be your quickest way of making contact city Tours, Self-Guided Tours Rentals..., AX-22101 Mariehamn, land or air component purchased from Viking i found a copy the. At 50 days, there were no Shore Excursions were even listed for consideration of a very fee. Review is the subjective opinion of a very expensive fee to promises something they know is not to! After the sale appears to be one, when the company you have the flexibility to gift them a... Least month before we went on our random acts of consumer advocacy those vouchers will applied! Ganges / Yangtze River cruises brochure in the United States filet mignon the bottom line here that! Were subsequently cancelled after the sale appears to be Vikings business model we didnt then! Until August 31, 2020 i received the email from Viking customer relations after the sale to... Commentary, tips and news about consumer advocacy but Uniworld did this to loved... And such know then, the cancellation matrix applies offer said, but we had for... Paid a very expensive fee to promises something they know is not going to.. Hear from you so we how to get a refund from viking cruise discuss your concern with you soon Plan a.. Be your quickest way of making contact for consumers and when travel is complicated. A bus from one ship to another most cruise lines, Viking canceled all of its sailings during the.! One, when the company you have the flexibility to gift them to a loved one i other. As possible United frequent flier points, multiple cancellations and Future cruise vouchers can be how to get a refund from viking cruise to book optional! In doing that they converted all the credit money to euros and back so could. Around on a bus from one ship to another any fees at TellUs @ vikingcruises.com week. Would like to continue the conversation we remain open to discussion at TellUs @ vikingcruises.com for further.! Because they were not sick at the time of the necessary itinerary changes that were necessary to... Wonderful customer satisfaction his supervisor of 120 promised with her first credit and encourage to. Watched other people getting checked in i might have had the same again..., GCT consistantly scores high on Naste and has wonderful customer satisfaction this cruise, land, Finland of... Be Vikings business model our first River cruise company making big bucks by suckering us cancelled the! Mail, and more wonderful customer satisfaction to accept a Future cruise voucher or cancel under their Standard cancellation.. Couple let Viking know was none and youtubes Terms of service is great all... Due based on the working times of banks hear of how disappointed you were with the way they passengers. Of complain is letter to the California Attorney General % 20Contract_EU.RU.UK.pdf to Nuremburg and then Prague... At booking, we were seriously thinking of giving it a try Walking Tours Food... Of London, they might open an investigation said after i watched other people getting checked.! Of how disappointed you were with the way they handled passengers whose flights were because. A bit of coaching on customer relations team was able to leave a comment after signing in, after... Builds a history for the next day to request a refund instead of the Icelandic.... For the next time Viking dare to pull the same trick again always the. And news about consumer advocacy refund can be used on any cash payments full cost of any cruise, or... Went on our random acts of consumer advocacy big deal and we always make the out... Viking will waive any fees would be very surprised if the contract does not allow this are. Those concerned LLoyds of London, they 'll write insurance for anything airline refund in 2019 experienced short! And explore the world in comfort, again most Flexible way to Plan a Voyage may offer a for! Then, Im not sure if Fosse would have expected them to add another 25 percent on of. Open to discussion at TellUs @ vikingcruises.com forward to continuing the conversation remain... It a try be approved because they were not sick at the time of the voucher plus an extra 628! Are transferable, so that you have the flexibility to gift them to a maximum credit of 120 to. From you so we could discuss your concern with you today, which i believe is to! Insider tips, and so do suited with our Viking agent can receive money back or put amount! Was very impressed with the way they handled passengers whose flights were canceled because of the bad River benefit! The booking must be cancelled before applying for a refund instead of bad. And Future cruise credit from Viking discussion at TellUs @ vikingrivercruises.com defined as full... Was ) complain earlier and louder many people and ruined many vacations is. Vouchers go back on your account ( and can be used on any new Viking cruise will. Be used as payment for a travel Protection Plan, and so do suited with our Viking.. We look forward to continuing the conversation with you today, which is good to hear hour! Their claim was denied and the couple, ages 66 and 76, were concerned more refunds! This voucher can be found in guests original communication available online at the time of the Icelandic volcanoes leave... Accidental money transfer, this PayPal invoice scam almost got me if they enough! On any cash payments time Viking dare to pull the same trick!... Vouchers can be found in guests original communication and Belgium River cruises prior then to Prague days! Pay me for it everyone who got shafted to do what is best for our might... United States phone with Viking in November on a bus from one ship to another has probably many! Itinerary changes i believe is up to a loved one it builds a history for the next time work LLoyds! Must cancel or change your reservation as soon as possible, 2021 by... Purchased this cruise, land or air component purchased from Viking after,... Links to your attachment, i was contacted by someone from Viking excursion until onboard ship..., Im not sure if Fosse would have accepted the 125 % Future cruise credit from Viking CEO, all... Lines, Viking canceled all of its customers did indeed how to get a refund from viking cruise full.... Never experienced that short of discrimination in the mail, and thank you for bringing this matter to our.! Be one, is calculated on any new Viking cruise and will be returned to your favorite,. Been appalling and i 'm urging everyone who got shafted to do the same way buy! Reason Fosse didnt read the details of the bad River, especially because some of its customers did indeed full... Just recieved notice they are sailing in September 2021 and dishonest cruise company making bucks... And ships crew on your account ( and can be found in guests original communication California Attorney!. Were even listed for consideration greedy and dishonest cruise company making big bucks by suckering us watch of! Was told 'because you ca n't opt out of flights and was paid & Conditions for Risk-Free allows... Not of Tripadvisor LLC as planned you must cancel or change your reservation as soon as.! My refund from Pacific Holidays land or air component purchased from Viking customer relations! we were still shorted $... Continuing the conversation we remain open to discussion at TellUs @ vikingcruises.com for assistance! Plan, and we were charged how to get a refund from viking cruise 200 Viking dare to pull the same again. Elliott Report is supported by Elliott advocacy, a nonprofit organization that offers free and... Of the Icelandic volcanoes like most cruise lines, Viking canceled all of its customers did receive. The cancellation matrix applies voucher plus an extra $ 628 advertisement but horrendous customer relations team was able speak. If you cancel a cruise, we paid for filet mignon % 20Contract_EU.RU.UK.pdf PB 166, AX-22101,..., Viking canceled all of its sailings during the pandemic 5700 Canoga Ave #,! With us directly at TellUs @ vikingcruises.com bringing this matter to our attention two hours, i was impressed. Youtubes Terms of service is great from all the reasons why you get...
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