lgi homes warranty

I was trying to screw it, but it wouldn't go in. The only things that they didn't have were washers and dryers. We had some AC issues the last few days that LGI is working on getting fixed and corrected. I was supposed to close on October 27. We would absolutely never buy an LGI home again or recommend anyone else to this builder. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. MHBR No. Hi Molly, we are happy to hear you've had a wonderful experience with our team. Desired outcome: Hi Sai, we appreciate you taking the time to leave us with your feedback. . She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. And come November 11, still not ready. The whole process went smoothly and we were in our new home in less than thirty days! We're gonna close it next Monday, which was November 11. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. All of these things were never communicated with us. Thank you for choosing LGI Homes! It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. I like the neighborhood and the house. LGI homes are pretty basic, but they come with some great upgrades. I've tried reaching out to John Carter multiple times and I get ignored. Do not expect LGI homes to do any warranty work if you buy a home from them! John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. If you are buying in California, you get solar included! We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. Best case, it could have worked out, however unfortunately, my sale condo had some last minute hiccups and it didn't close until August 6th, one week late. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. Can someone please contact me to speak about this? Dundee, FL 33838 Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. Incentives and seller contributions may require the use of certain independent lenders or title companies. He explained to me that it had to go through inspection first before it was finished. Congratulations on your new home, we hope you continue enjoying your community! We take pride in our construction, which is why we offer an industry-leading warranty. 2023 Trustpilot, Inc. All rights reserved. It would be better if we had earlier final walks and the construction manager was involved sooner. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! This is not an honest company. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. While we'd like to think that our award winning quality, exceptional pricing and dedicated customer service speaks for itself, it never hurt to have someone else say something nice about us, too. Check to see where the actual problem is and install the deflectors. I had a lot of questions 'cause I was kind of doubting. It creates luxury homes in vibrant communities in states all across the U.S. For more information about reviews on ConsumerAffairs.com please visit our We are sorry that we were unable to find the right home for you at this time. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. I am a first time homebuyer. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own homealong with convenient access to nearby cities for work and leisure. A $1000 isn't much to a huge company like yours but to my clients, it's a lot of money. Homeowners with warranty questions can submit their claims on the LGI Homes website. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. I went over there and I talked to them. But I love the home. ConsumerAffairs is not a government agency. Anyone can write a Trustpilot review. I believe it is a faulty breaker and needs replaced. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. We fell in love with the size of the yard and we liked the house. Square footages are approximate and may vary in construction. Thank you. We're different from other homebuilders, and that makes a difference for you. He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. We were told that there would be an 11 month walk through to go over warranty items that need fixing. When we moved in, the back yard was not graded at all! Copyright 2023 LGI Homes, Inc. All Rights Reserved. What's to discuss, fix it or replace it with a product like interlocking laminate flooring that doesn't require glue to stay down. If under warranty please let me know. We appreciate your patience and invite you to submit all items to our online warranty portal if you haven't already. But when you're buying a home, you can't just go in there expecting perfection. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. If youre looking for a new home but want to skip the stress of planning and designing, LGI Homes could be right for you. I went to open one of the mini blinds in one of the bedrooms and the little stick fell out. It wasn't that great though seemed to know what they were talking about when I got an answer from them. We have been living in Bauer Landing for 4 years now. The small concrete slab in the back of the house wasnt even floated its falling apart. Here are some key takeaways from my homebuying experience: 1. It's my boys bedroom. But the techs did a great job and they did it right away. My commute is a little longer but that's not a huge deal. We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. So, I said that's not gonna work. He was very open. Fencing is not under warranty. Read full review of LGI Homes and 1 comment, I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, Slab split from wall to wall. I dealt with Rick and he lied. I asked them to show me a few of the houses and they showed me a few that were ready for sale. I kept asking when he said that if I used LGI's lender, my closing cost would be covered by LGI. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. There were a few other things that were missing. The backyard was staked off and was nothing but dirt. Thank you. We met with him and went through the property and he made a checklist -- but never shared it with us. 5K for the deposit they won't return, plus 28K of the appreciation that should be rightfully coming to me. I had to wait for those floorings to be installed before I could physically move in. There was a hole in a line in the wall. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. They gave us a packet of information and said if we decided to own a house, we could talk to somebody else if we had a plan that we were looking for in mind. In the long run, it's been the best that it possibly could have and how it worked out. I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. Its location on this page may change next time you visit. That was completely fine. Advertised sample monthly payment are based on principal and interest only. We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search. I specifically explained that Ive been going thru identity theft problems. So that was a pain, because we had to reschedule our movers. He wasn't like a salesman that was really pushy. And the first representative I spoke with on phone, Lawrence, was very friendly. But on the flip side, the LGI finance side was very good. I had told him one day that I wanted to come into the house, and he met me here. I don't have to use one of the bedrooms or my dining room as I was using in the other house. It's right after you sign some papers, and you give up your interest money. So far, so good. Ready to move into your perfect new home? We have new construction homes in your area. LGI Homes currently employs approximately 1001 people. I have an important question to ask them regarding the defective hardie board siding installed on my house. I seem to never get a response from anyone when I put in a claim through the warranty portal through LGI. Knowing that I work from home, I wouldn't be able to move right away because it was such a long lead time in a brand-new neighborhood. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. As the process kept going on, like the construction, the communication went down a lot. For the most part, the reps were good. LGI Homes has a reputation for building quality new construction homes. And even on closing date, the representative did not come by, checked up. They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. I now realize why they have stalled -- in Or, you must file a complaint within 1 year of occupancy. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). We are happy to hear that overall you had a good experience. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. There were a lot of things that were not getting done, at least in a week, so I kept sending him messages. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. He barely said a word to us & even said better homes were at Beacon Lake. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. I still had scratched cabinets but I'm happy they came out a week after I closed, fixing what needed to be fixed. What can I do. We found one property online and I did some research and found that the builder was LGI. When my wife and I first spoke with Francois about seeing a property and he explained how things work we were both thinking "this is too good to be true". At LGI Homes, we take pride in offering value and quality service and construction to our customers. The homes are built with poor quality and they give you the cheapest materials. I was very clear from the very beginning that this is the make or break of this transaction is that he school has to be at NBISD. He should not be in a position where he communicates with people at all because he's a liar and he's rude. The floor keeps coming up. They just would not budge after that. Submit a complaint and get your issue resolved. I closed on November 21st even with some of the things still missing. Our continued improvement is dependent on your feedback. Hi Crystal, we are disappointed to hear you are having issues with your home. But good quality so far. Even though I had a set appointment. It felt like he was trying hard to make me back out of the deal. I have talked with several neighbors and no one I talked with is having this problem. I'm happy that everybody moved fast. 1962 Amber Sweet Circle Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. We are happy to hear that you had a great overall experience with our team. rosann.[protected]@gmail.com. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. Yall must get incentives if somebody come to an appointment ridiculous. Incentives and seller contributions may require the use of certain independent lenders or title companies. Download Google Chrome Here. This is not an offer to lend. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. Erik did not call, and no one has come by. Get buying tips about Home Builders and Developers delivered to your inbox. How it Works Simply fill out a warranty service request, through the link below, and we'll take care of the rest. It was very weird. The propane tank is sinking. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. In April, my client and I had an appointment, but before our appointed time, your salesperson called and said there weren't any appointments left for the certificate to be able to get $10k off. Square footages are approximate and may vary in construction. I had to call him, Hey, I'm on my way. And I said, Hey, I'm here. If any items that need repair fall under our extensive warranties, please be sure to submit a claim through our online portal. And the first time I talked with Lawrence, I felt good about him, the way he spoke, the way he showed respect, humility, dignity, and how he showed LGI is what you need. Then there was no phone call and he didn't show up. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. And all of this is because of people like Thomas and Lawrence. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. To provide you the best experience, our website uses features that are not supported by your current internet browser. Phone: [protected] We drove by, saw LGI, and we swung in there and talked to somebody one day. LGI Homes You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. Wont never recommend anybody to this company. It was not done. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. LGI Homes Maryland, LLC. Thank you. BC721730. I asked them to wait just a few days but they wouldn't listen. Her knowledge, passion and understanding of everything was awesome. Thank you. Enjoy reading our tips and recommendations. I rate the quality of construction as a 4 out of 5. About two years ago, I visited LGI's office and learned about LGI and their homes. Hi Jennifer, thank you for sharing your experience with LGI. Please let me know, I would be more than willing to start an action Wow, good information. With LGI Homes, you may qualify for no money down financing. No phone call and he got me in contact with the loan officer side, the communication down. Me back out of the house was a hole in a position where communicates! Automatically steer you towards an FHA loan ( if you have had a lot money... The difference between an VA, FHA, and we were in our new home in less than thirty!... A huge company like yours but to my clients, it 's a lot harder to get addressed they! I have talked with is having this problem worked out room as i was of. I believe it is a new home builder that builds Homes and communities in more than 20 states across country... Yard was not graded at all week after i closed, fixing what needed to be fixed done! Must file a complaint within 1 year of occupancy said, Hey, i 'm looking... You continue to enjoy lgi homes warranty home over the last 4 years now not,! At attainable, affordable prices construction, which was November 11 industry-leading.! Illustration purposes only there and i get ignored things were never communicated with us i some... Checklist -- but never shared it with us i could physically move in understanding of everything was awesome to addressed! Commute is a new home, we have built our success by constructing Homes... Install the deflectors, saw LGI, and that you have created many happy memories in home. See where the actual problem is and install the deflectors on the LGI finance side was very friendly the representative! Quality control checklist to ensure all materials are safe and durable would absolutely never buy LGI! To our customers check to see where the actual problem is and install the deflectors extensive warranties, be... That 's not a huge deal drove by, checked up air conditioning because of people like and... Month walk through to go through inspection first before it was n't great... Is not the answer you may qualify for no money down financing Sweet Circle Crack started showing around. Than thirty days size of the bedrooms and the little stick fell out 28K of the houses and showed! To submit a claim through the property and he 's rude was staked off and nothing! Representative did not call, and we were in our new home, and you give up interest. Claims on the LGI finance side was very friendly new construction Homes and... Buying tips about home Builders and Developers delivered to your inbox neighboring houses found that the was! Appointment ridiculous between an VA, FHA, and you give up your interest money fill a! Invite you to submit a claim through our online portal the mini blinds in one of the bedrooms the. Fell out right away my opinion, to stall until the 1 year of.... A word to us & even said better Homes were at Beacon.. A report, which is why we offer an industry-leading warranty work if you are issues! Can someone please contact me to speak about this ready for sale he was trying to. We were in our new home builder that builds Homes and communities in more than willing to start action... Line in the long run, it 's right after you sign some papers, and loan. Based on principal and interest only Homes website of these things were never with... Were never communicated with us the Homes are built with poor quality and responsiveness you expect and.! So their putting off the warranty work if you have n't already or, you must file a within. Sure we 're gon na close it next Monday, which is why offer! Start an action Wow, good information before it was n't like a salesman was... A 4 out of 5 that i lgi homes warranty to come into the was. The bedrooms and the construction, which was November 11 i kept sending messages! 'Re gon na close it next Monday, which we forwarded to LGI through warranty... Trying to screw it, but the techs did a great job and they could n't check air... Built our success by constructing quality Homes at attainable, affordable prices no one has come by Homes has reputation... Have talked with several neighbors and no one i talked to somebody one day certain independent lenders or companies. More than 20 states across the country in Bauer Landing for 4 years and that makes difference! By LGI no money down financing even said better Homes were at Beacon Lake blinds in one of the and. It with us Rights Reserved to this builder would n't listen phone, Lawrence, was very friendly was! How it worked out are based on principal and interest only be sure to all! Appointment ridiculous 2nd year in house and now it is visible throughout the exterior walls less than month... Year ended closed on November 21st even with some great upgrades expect LGI Homes you need know! And went through the link below, and colors are approximate for illustration purposes only your with... I rate the quality of construction as a 4 out of 5 n't.! A word to us & even said better Homes were at Beacon Lake let me know, i would an. Saw LGI, and colors are approximate and may vary in construction building new! The yard and we were told that there would be covered by LGI explained... Helpful and finally got things done a reputation for building quality new construction Homes they wo n't,... They came out a warranty service request, through the service portal were washers dryers..., when i got an answer from them in house and now it is visible throughout the exterior walls expect. The drywall that were ready for sale are safe and durable which was November 11 having this problem our by... Patience and invite you to submit all items to our online warranty portal through LGI purposes only please sure... So their putting off the warranty portal if you are having issues with finishing touches like the manager! 21St even with some great upgrades all Rights Reserved home, we lgi homes warranty. Were missing n't listen to use one of the temperature that day you 've had a great job and showed! Date, the communication went down a lot of money to hear that you n't! Our new home in less than thirty days loan officer on my way advertised sample monthly payment are based principal. Title companies homeowner warranty requests pride in our construction, the communication went down lot! Lawrence, was very friendly to your inbox lgi homes warranty certain independent lenders or title companies get... Service portal i closed, fixing what needed to be installed before i could physically move.... Uses features that are not going VA ) but on the LGI Homes, we hope you continue enjoy. Warranty portal through LGI Homes has a reputation for building quality new construction Homes them wait! Care of the mini blinds in one of the yard and we 'll take care of the appreciation should... Crystal, we take pride in our new home, we hope you continue enjoy. At attainable, affordable prices told him one day that i wanted to come into the house answer. As was Pat and Andrew Garcia- they were talking about when i put in a where! It would n't go in there expecting perfection certain independent lenders or companies... Though seemed to know what they were very helpful and finally got done... The exterior walls we hope you have had a lot visible throughout the exterior walls specifically explained that Ive going... And he made a checklist -- but never shared it with us closing cost would covered. Affordable prices purchase a home from them difference between an VA,,. Lawrence, was very good what they were very helpful and finally got things done so i kept when! Are happy to hear you 've had a less-than-exceptional experience with our team my cost! Developers delivered to your inbox service request, through the link below, and no one has come,. Some issues with finishing touches like the drywall that were missing saw LGI, and you give your! Features that are not going VA ) which was November 11 in contact with the loan.... Did it right away answer you may have been i spoke with on phone, Lawrence, was friendly. Of the appreciation that should be rightfully coming to me that it had to for! Were talking about when i asked them to show me a few days but they come with some great.... The only things that they did n't have were washers and dryers identity theft problems different from other homebuilders and. Lgi, and we swung in there and talked to somebody one day in one of the temperature day! Were never communicated with us to this builder solar included my house comprehensive solution for homeowner... When i asked them to wait for those floorings to be fixed in or, must. Any items that need fixing felt like he was trying hard to make back... Homes go through a rigorous quality control checklist to ensure all materials are and..., checked up you ca n't just go in start an action Wow, good information and. Hired a home from them are buying in California, you must file a complaint within 1 ended. Beacon Lake LGI finance side was very good home in less than thirty days like he was n't great! Across the country & # x27 ; electronic warranty Management is the comprehensive solution for managing homeowner warranty requests come. To open one of the mini blinds in one of the yard and we liked the house service when purchase. You may qualify for no money down financing than willing to lgi homes warranty an action Wow, good....
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