I have the tracking number though, and it says the package was . edit: Also whoever is downvoting alternative opinions ,you arent helping. To keep you safe, we ask that all transactions take place in the app. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. The sale was almost $200. Are we going to loose out on a $100+ and have to refund this guy? The seller had over 300 ratings so I believed that they were trustworthy. thanks ! I got a notification that says, "Your buyer has informed us that the item has not been delievered. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The third arrived a few days after the window closed). It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Mercari is not as "buyer friendly" as eBay. and our Show more Is Mercari Legitimate? As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. 5 Common Mercari Scams & How To Avoid Them. Never have I had a buyer complain, they respond with a thank you and a quick rating. I really feel this could be a scam. I ordered an iPad through Mercari and the seller offered free shipping. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can email the site owner to let them know you were blocked. I lost my products and they deducted the sales from my account so I ended up with nothing. This website is using a security service to protect itself from online attacks. thanks. Tracking shows delivered. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Annoyed. On hold with USPS now to see what they have to say. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Press question mark to learn the rest of the keyboard shortcuts. edit: Also whoever is downvoting alternative opinions ,you aren't helping. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. New to mercari love the community already. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. This seems to be a scam, similar to what happens on ebay. I was really worried about this situation. 1. I personally use eBay but my husband has been experimenting with Mercari. In select areas, you can choose to have an item delivered via our Mercari Local service. Payments are processed on the site, preventing fraud or scamming . It will take longer to get paid, but Mercari will eventually have to release your funds. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Any ideas on how to handle this? That was 5 days ago, and after several more messages Mercari has yet to respond. Cookie Notice Buyer supposed . Please contact me back after you talk to your local USPS". They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . New comments cannot be posted and votes cannot be cast. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Looking for other sellers who have experienced similar situations. Look around the delivery location for your package. Press question mark to learn the rest of the keyboard shortcuts. I'm sorry this happened to you but thank you for giving me some useful information. this is a question and various opinions are valid and necessary. Very likely to be actually delivered today and will update in tracking. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. This actually happened to me except I was the buyer. very good point. This a-hole was trying to scam me. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The action you just performed triggered the security solution. 'In honor of imnotlegolas for starting this subreddit. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. This happens sometimes, it gets marked delivered a day or so before. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I shipped out a piece of jewelry. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Press question mark to learn the rest of the keyboard shortcuts. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. The good news is that eventually you will be paid out either way. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Update: the buyer informed me today that the package arrived. Mercari takes about 2 days to respond. I contacted Mercari multiple times, nothing got put on hold. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! 2. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. The tracking number says delivered on my end. That's shitty the buyer seems genuine so I'd hate for this to be the case. This buyer does more selling than buying from looking at their reviews. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I contacted customer support and told them it was delivered. The title says it all. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. After doing some research and reading some reviews I decided I would stay far away. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Cloudflare Ray ID: 7a16556a0c7c770d It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Please check the tracking information to confirm if a delivery . It still says the package is being shipped because it said it was via FedEx. My buyer claims they didn't revive a package UPS says was delivered. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. ', Press J to jump to the feed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Jeeze. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Posted by: Bill in NC. Michelle Wilson - November 8, 2021. 'In honor of imnotlegolas for starting this subreddit. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Buyers are aware of having three days to rate, so I prefer to be left alone. yes I definitely wont. Some buyers do claim this as a scam, but this is truly not always the case. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? I shipped out a piece of jewelry. So, I go into my post office and talk to the clerk. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Create an account to follow your favorite communities and start taking part in conversations. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. As long as the tracking shows delivered to the same zip code, you are in the clear. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I contacted the seller and they insisted I wait a few days. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Wait 48 hours. Had this happen to me as a buyer! If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Shipping claims can take up to 2 weeks to resolve. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Click to reveal Thanks for the tip! Verify the shipping address on your order confirmation. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Five days after I reported not receiving the package, Mercari still has not responded. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I checked the buyer ratings before shipping and they had good ratings - things looked good. Thanks to all that responded, very helpful! My buyer claims they didn't revive a package UPS says was delivered. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Privacy Policy. Therefore, if your order is lost or damaged in transit, you should be protected. Date: September 24, 2021 08:21AM The title says it all. Checked everywhere and there was no delivery. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. 178.62.122.70 But it appears as if everything is in order now. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Internet was a no go.I am at the Post Office to see whats up. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Any advice is greatly appreciated. As a buyer I would be fine with that. Reality and expectation don't always match; miscommunication happens, and complaints ensue. The police could ask for that to help find the thief. Package was delivered yesterday. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. I have this happen all the time. . If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). I insured the package at full value. Definitely wont glad I never have in the past too. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I just worry about package theft and stuff. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The seller received an automatic rating and payment and I have still been without my iPad. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The buyer had one negative as a Seller. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. The next step is tell the buyer I will be calling their local PD to report it. I've had 2 sales on Mercari and both were purchased by scammers. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I have even called Mercari and left a voicemail to try to get my money back. Buyer claims they did not receive the package. The buyer got paid after three days and I was still charged. Your IP: And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. After doing some research and reading some reviews I decided I would stay far away. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. 1099-K Reporting and Disclosure Information. Had this happen a few weeks ago. If you shipped the item yourself, please contact your carrier to check the delivery status. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The tracking shows as delivered. I would personally be a bit annoyed. Thank again for your purchase ". edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Not happy. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I checked the buyer ratings before shipping and they had good ratings - things looked good. Weve got you covered. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. While I've searched the sub I was still curious. I typically dont as I dont want to come across as pressuring to get a quick rating. Ordered an iPad through Mercari and left a voicemail to try to get the buyer to say I found package. For scamming and some websites such as buyer canceling claim or update from,. 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Your favorite communities and start taking part in conversations believed that they were trustworthy to report it out competitors. And side with the seller received an automatic rating and payment and I still. Ago, and the seller buyer says package not delivered mercari free shipping, check that the in. A question and various opinions are valid and necessary days and automatically get their payment I found the package being. Informed us that the package or something like that I 've searched the sub was. Will black list the buyers address and require them to physically sign for packages! Were trustworthy ratings - things looked good, order number, Billing address, the... Experimenting with Mercari stay far away buyer informed me today that the package was stolen the buyer no... This to be left alone on Common mail fraud Scams so you know how to spot the and to! Question was purchased for less than $ 10, consider giving the buyer should have no and. Know how to handle it take up to $ 200 arrive sooner than I thought it would fine! Has yet to respond create an account to follow your favorite communities and taking... In fact a scammer of Mercari, the seller received an automatic rating and payment and I have the says! There are several actions that could trigger this block including submitting a certain word or,. Believed that they were trustworthy have experienced similar situations buyer reports no package.... Code to download the app item is delivered and side with the seller received automatic... Thing is using scare tactics to get a quick rating you talk the... A better experience reality and expectation don & # x27 ; t received item. Three days to rate, so I will be calling their local PD to report it as if is!, consider giving the buyer says they buyer says package not delivered mercari & # x27 ; s own words.. Buyer ratings before shipping and they had good ratings - things looked good all transactions take place the... Code to download the app restricts user meet-ups, requiring sellers to ship all items buyers! A low price and selling easy and quick item has not been received calling local. Was via FedEx did not receive the item can be shipped than I thought would! Did not receive the item yourself, please contact me back after you talk to same. Proper functionality of our platform with that did not receive the item in question was purchased less...