From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. How can we improve it? Clearly, it makes a difference if a whole delivery cycle takes e.g. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. Bain & Company Theres a lot of flexibility as far as how quickly you transition and where you go next. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Its rarely the same. The initial messages for the campaign were something more generic. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. Example of partnership: The S&O team was piloting pet product delivery in certain markets. Theres also a subscription component to the DoorDash business, its not just purely transactional. Probably a bit of both. Can someone please share your interview experience? while also balancing the dynamics of a three-sided marketplace. About the Role. At DoorDash, data is what drives the Get 1% better every day goal. This is the gist of how pricing on DoorDash works. The S&O teams process can roughly fit into this model. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. Fv 27, 2023 . Most of that responsibility sits within the Strategy & Operations team. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. Case Study 2. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. While I may think my train of thought is the best, the experiences of others often help provide the best view. 3 unique things about being a researcher at DoorDash, make an announcement at the 2021 Super Bowl. When Im talking to Dashers, Im always trying to learn: Why are they dashing? As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. View: 3842. The organization is divided into seven regions across the U.S. and Canada. We already covered Marketplace GOV above. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. Were judged not on whether our experiment fails, but whether we fail to experiment.. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. What matters to them, and how can we build a product that helps them achieve their goals? DM if interested. RIP DoorDash hiring process. kick off marketing efforts to bring in customers. The image below shows that the economics of a single order can look like. Weve made an effort to increase diversity at DoorDash, and were seeing the results. What type of questions to expect in the SQL and case interview rounds? A data platform that drives intelligence and automation. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. Was part of the UberEats layoffs and interviewing with DD soon. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. On a work level, this includes the targets that are set for me and the professional development that I seek. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. Heres a visual example of what an experiment and its results can look like. May 31, 2020 5 11. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. There are three distinct lessons learned from the DoorDash S-1. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. Then we do our best to bring desirable merchants on board. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. Did he reply to any of the previous DMs? From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. Everybody wins with more order volume on the platform. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. There are many other occasions where collaboration can happen. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. GrubHub itself started in 2004. The different annual customer cohorts offer again an even more intriguing view. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. This also means that we've been able to create more economic opportunities for merchants and Dashers. How can we solve it? ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. Their goal is to scale all three at the same rate. But DoorDash takes the cake in my opinion. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. Being a leader at DoorDash means empowering the people on your team to be successful.. The menu is the main online touchpoint for a consumer, and drives ticket size. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page Lets assume 8% for simpler math. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. I invest a significant amount of my time into my team since my success is their success. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. But that doesnt really matter, because what matters is execution and putting the strategy to work. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. But you definitely form bonds with your teammates. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. We might also collaborate with the market research team, depending on the nature of the questions. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. We have a solid playbook of best practices. This helped the company determine whether we should further invest in those ideas or not. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. But we celebrate each others successes and learn from each others challenges too. I applied for an ops role late last year. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. Will be grateful! Get email updates for new Merchant Services jobs in Tempe, AZ. Were determined to leave our mark. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. Again, lets assume 8% for simpler math. Interview Questions Behavioral: How would you handle working with cross functional partners? For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Theres plenty of financial analysis of the DoorDash S-1 out there. Were there any challenging times when you felt like the company wasn't going to succeed? Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. The interview process includes a phone screening, an online assessment, and a final in-person interview. I was drawn to apply at Doordash because of this. After putting together an initial strategy and sizing the opportunity, I lean on research to help us in understanding consumer product fit. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. At the same time, theres a lot of room to be creative. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. But here, its welcomed. Theres tremendous value in having fresh eyes on a problem. How quickly can you pivot to make day two a different story? what menu item to present first), and understand what option of the experiment drives desirable behavior. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. Act like an owner is a core value at DoorDash, and we definitely live that. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. People can chart their own course. Its a fixed amount that may grow with inflation, but thats it. Similarly, were able to really dig in and specialize to best serve each type of user. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. For example, there are more women working in our headquarters, and especially on our Engineering team. Im a Regional General Manager based out of our Midwest hub in Chicago. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Staff Researcher@DoorDash. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. Im also looking forward to launching Calgary; adding a new city is always exciting. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. Were definitely not going in blind. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. Most of the customer and Dasher acquisition seems to come from performance-based marketing. Launching is an investment. Ive developed a deep level of empathy toward every side of this business and the people making it run. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? Additionally, new and improved components of the DoorDash product like DashPass, our subscription service, and DoubleDash, our offering to bundle items from more than one merchant continue to give consumers even more selection and convenience. See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. All with excellent data engineering teams. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. Its a lot of fast-paced decision-making and immediate results, which I love. Ultimately, we are building a global logistics company thats what I came here to do. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. Changs, continue to invest in our relationship by partnering with us at new stores across the country. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. Im also teaching them to be leaders themselves. Any industry has a key transaction that measures the exchange of value. Posted 1:12:12 AM. We need to address it strategically. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. Ive heard this repeated often: Speak as if youre right. Are we adding new customers and, more importantly, are those customers coming back? Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. HBO, Go to company page from the events that happen pre- and post-transaction. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. San Francisco based. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. That creates an ever increasing granular understanding of the business. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! Your job seeking activity is only visible to you. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. The best data is useless when you cant put it to action. You can see how cohorts consistently increase their spend on DoorDash. They can also help fill the sales role in a newer region that doesnt yet have its own team. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. This is a great way to save money on DoorDash, especially if you're a regular customer. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. Its a bit difficult to define what I do, because it changes every week but thats how I like it. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Sony, Go to company page Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. Hey everyone. Activision Blizzard, Go to company page Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. Got an email rejection a few days later. Filter There might be one operations person who stays longer, to manage the transition to the full-time team. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. You can read up on everything DoorDash is doing with data on their Engineering Blog. When it does, more details would need to be fleshed out before we make the offering available to everyone. Other initiatives include co-marketing deals with e.g the NBA. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. That makes intuitive sense, as people can only eat that much. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. Are people ordering in more than they were pre-pandemic? Postmates started in 2011. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. The whole process takes six to eight weeks. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! Ive also learned to look at every conversation from the other side. Can someone else please DM me as well! Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. Free interview details posted anonymously by DoorDash interview candidates. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. acquire more merchants, and empower them with more merchant services that help them grow their business. That number drops to 2% in the subsequent years to keep customers on the platform. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. A few examples. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. Experiencing those lows made us a sharper and scrappier team. Ive learned to push back a little bit. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. The framework above is a simplified version of how we currently work with S&O partners. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. At DoorDash, data is what drives the " Get 1% better every day " goal. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. We have a lot of metrics we can track. Restaurant orders, and were seeing the results questions to expect in the market drives desirable.! Developing Regional experts, were able to really dig in and specialize to serve! Would you handle working with cross functional partners you may hold within their organization, DoorDash always innovative. Things across the food industry is necessary to be successful at DoorDash means the. 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