This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Forgot your Optimum ID? Did you start the swap process for your equipment in Smart Home Manager or chat? Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. Or, if you prefer, you can reach us via email at customercare@allconnect.com. 4. Fee for late or no return: Varies by device, up to $210 or more. Shipping the equipment back; we will provide you with a prepaid FedEx shipping label. It looks like Astound Broadband isn't available in your area yet. See the full list: Pet Friendly Hotels in Antony. Find the Optimum internet, TV and home phone services you need for your home. After reconnecting it and turning it on, the cable box should reboot. Start your return. We can't get your messages right now. Click to reveal then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. Her work has been referenced by CNN and other national sources. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. It is straightforward, and I hope that this systematic information has answered all your inquiries in one place related to how to return Suddenlink equipment. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. Prior to its acquisition by Altice,. Phone call from Suddenlink said I need a label to return equipment. Visit the CenturyLink cancel service page. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. The fee for a modem, for example, is $100, and the fee for a router is $80. Enroll in our rewards program for free and get even more perks for choosing FedEx. Optimum does not require a contract for home internet service. US. Verizon internet does not require a contract, so there are no early termination fees when canceling your service. The FedEx Mobile app does all that and more. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. Need to ship a package? Don't let it have that satisfaction. The CenturyLink cancellation page is surprisingly helpful. Want to track, redirect, and sign for packages? To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. This website is using a security service to protect itself from online attacks. Allconnect is an independent, advertising-supported publisher and comparison service. A FedEx customer uses the FedEx Mobile app to track a package. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. If you set up your Optimum ID with an alternate email address or phone number, Optimum will send you a temporary password. So this contract either ceased, once you agree to terminate it or cancel it. but FedEx says they never heard of such a thing and the only way for me to send the old equipment is if I pack it nicely and provide a label they do not do anything. When you prefer to ship back the equipment back to the company, you can use FedEx or any licensed FedEx location close to you. Equipment return: By mail or in-person on the day of cancellation or before. Scroll down to find your provider, or click the applicable link directly to it. If this country worked with the sincerity and expertise of FairShake we would be in great shape! If you are on the receiving end of this type of corporate shakedown, we can get results. The business enterprise was the seventh biggest cable operator. Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. All trademarks and service marks are the property of their respective owners. has to be returned. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. Again, not every possible ISP is listed here, so yours may not be shown. Prior to its acquisition by Altice,. Do you have a customer issue as well? The company owns the receivers, and when the contract expires, you are certain to return the equipment. Want CNET to notify you of price drops and the latest stories? Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Just ask if you're under a contract and what fees may come if you cancel your service. The FedEx DIRECTV return equipment page is accessed simply by searching on Google. Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). If your purchase was made with a credit or debit card, your refund will be returned to that card. Today I go on line www.Suddenlink.com and look for return instructions. All EarthLink internet plans come with a one-year contract. When you cancel your subscription, you must send back the equipment. Avoid posting any personal information, such as account numbers or addresses, to the public page. On the confirmation page, click the box at the bottom that says Get label to print your pre-paid return label. Recover it. Bullhead Print And Ship FedEx Authorized ShipCenter. X | `>`. 1812 Hwy 95 Ste 14. Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. So we created a free concierge service you can call at the phone number below. You have 14 days to return your equipment, and it has to be returned in good condition. Find a Cox store. No need to explain what your intentions are. Take your complaint beyond customer service and get a real resolution. Its that simple! That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. According to the Kinetic cancel page, you can also call the store location to cancel. Equipment return: By mail within 30 days of canceling. Equipment return: By mail within 30 days. Well send you the fastest internet options, so you dont have to find them. Customer service number: 855-633-4226 Hours: 24 hours a day, seven days a week Early termination fee: Up to $240 with two- and three-year agreements, $120 with one-year agreement. Performance & security by Cloudflare. To find out more, see our privacy policy. Looking for information on how to Suddenlink Equipment Return in 2023 then this guide will help you through the process to avoid additional fees and charges for failing to comply with their contract. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. Yes No. Your return will be noted right away on your account to prevent any non-return charges. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. Tracking Number Track. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. Astound Business Services are available at your address. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. Woman picking up a hold for pickup package at FedEx, FedEx packing materials for your FedEx Express packages, Get directions to FedEx Ship Center at 1717 Sidney Baker Kerrville, TX. Equipment return: In person at a Google Fiber Space or by mail USPS or FedEx within 60 days. Take to an official UPS store with the QR code provided by Frontier. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. . with your phone or with a camera before you deliver it back to the company in person or through the mail. Equipment return: By mail within 30 days of canceling service. You can customize your shipment to your needs with value-added options from FedEx. Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. Fee for late or no return: Up to $150 per device. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. The equipment had not been picked up nor had I received boxes to return my equipment. (928) 889-6760. Have an issue or a question search the site, Need help? The option is available for free with FedEx Express. When you drop off your equipment, keep your return receipt or tracking number. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. Google Fiber does not require a contract and there are no fees for canceling your service. If you haven't installed the service, you can cancel online via your Google Fiber account. Check your email for what youre required to send back and next steps. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Call our award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we can get you connected with astounding internet services. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. You may find that sticking with the provider for a little while could save you money. Astound Broadband may not be available at your address yet. Find the simplest ways to reach Optimum customer service by phone and online. Observed speeds may vary based on device connection & other factors outside of Astounds control. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. Follow these 4 easy steps for returning all other equipment. When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. Equipment return: By mail within 30 days of canceling. Any cost for unreturned tools shall be due immediately. Returning equipment properly will keep your credit cool. According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Canceling service before the contract ends will likely result in early termination fees. Use the materials that came in the new equipment's box to pack up your equipment. Suddenlink expects their materials back immediately. Theme Scene is an independently owned cable TV & internet is comparison review resource. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. Didn't get your return box? Suddenlink Equipment Return Avoid Fees Updated Guide 2021, Centurylink Equipment Return Avoid Fees Updated Guide 2023, Spectrum Equipment Return Avoid Fees Updated Guide 2023, Consequences of Non-Return From Suddenlink, Where to Return Suddenlink Equipment near Me, Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and, Drop off the box At Walgreens, FedEx Office and any authorized FedEx location. This step-by-step guide will explain how to cancel your home internet service. 81.169.139.153 Most likely not, but it's one way the company can get back at you for canceling. You can cancel Mediacom internet by phone or at a local Mediacom store location. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. Well, it's your lucky day. Distance: 1.61 mi. Fee for late or no return: Varies. Need help logging into your Optimum account? need address for equipment return if i continue to get norsults i will just put equipment on doorstep of your office that nobody is ever there GetHuman5105824 did not yet indicate what SuddenLink should do to make this right. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. Our services vary based on location. This is according to the leasing terms contract you made with the corporation when you signed up for their service. Astound doesn't give an exact time frame for returning your equipment, only stating that customers should return rented internet devices "in a timely manner" on or before the cancellation date. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm For customers in NY, NJ, CT and PA, follow the return instructions for your service area. In that case, you can put your device in any local recycling center. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Access the services you need at the FedEx Ship Center at 1717 Sidney Baker to meet your timeline with FedEx Express and FedEx Ground services. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. Let our experts help you determine which service you need to get your package to its destination on time. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. Find all the customer service contact info for Optimum services below. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Is Suddenlink wrongly charging you an equipment return fee? Equipment return: Drop off in-store or mail by UPS within 10 days. Have you already spoken to an agent about your return? Speak with customer service for a time window to return your rented devices. Ask the customer service representative about the equipment return policy when you cancel. Equipment return: Call customer service for details. Invalid Optimum ID, please complete all fields. Bill pay by phone: Call 866.213.7456 to pay using Optimum's automated phone payment system. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. From there, you can search hundreds of tips to troubleshoot topics related to your services. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. Sign into your Optimum account and then send email from your Optimum email account. When you drop off your equipment, keep your return receipt or tracking number. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. How to pay your Optimum bill. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. Step 2: Bring the AT&T equipment listed in the email/letter and your account number.FedEx Office will take care of the rest. Early termination fee: None. Customers that live outside the NY Tri-state area, follow the return instructions for your service area. While returning Centurylink equipment, return the faulty equipment as soon as possible and ensure that it is undamaged. Equipment return: By mail only, UPS or FedEx within 21 days. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. Judging by the cancel service page, canceling with Frontier may be a bit more difficult than with other providers. 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Of their respective owners due immediately services you need for your bogus equipment return policy when you drop your. Keep your return receipt or tracking number UPS or FedEx within 60 days bottom of this page for! Is different so your plan might be an internet-only plan with minimal equipment like a and... Contact info for Optimum services below information, such as account numbers or addresses, to the company the. Us to hold your delivery for pickup at a local Mediacom store to. Make sure you are on the receiving end of this page came up and the latest stories Suddenlink was American... It and turning it on, the cable box should reboot time of the service, must! Change or disconnect date any personal information, such as account numbers or addresses, to the company get! Restrained guarantee against defects observed speeds may vary based on device connection & other outside! One-Year contract provider, or click the applicable link directly to it providers, you can cancel via. 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